Business Analyst

ESSENTIAL DUTIES AND RESPONSIBILITIES:  

• Manage project deliverables such as process analysis, root cause analysis, problem identification, requirements gathering, benchmarking, user story development and solution implementation  
• Basic competence in at least one programming language (e.g .Java, C Sharp, JavaScript, Python, SQL, etc.) 
• Proven experience working in Agile methodologies and frameworks such as Scrum, Kanban, and SAFe 
• Can leverage business process modelling, using techniques such as, Business Process Modelling Notation (BPMN), Data Flow Diagrams (DFDs), Role Activity Diagrams (RADs), Event-Driven Process Chain (EPC) 
• Demonstrate experience eliciting requirements using interviews, document analysis, requirements workshops, surveys, business and technical process reviews, and task and workflow analysis 
• Lead and plan the definition, analysis, validation, and maintenance of functional requirements by working in close liaison with customers and other divisions and in line with evolving business requirements 
• Collaborate with stakeholders and product owners to identify process improvement through automation and redesign of existing systems or implementation of functional capabilities 
• Understand and articulate the business process, problem definition and opportunity by documenting business requirements, process maps, use cases, user stories, and functional and non-functional requirements  
• Facilitate discovery sessions with customers to elicit requirements, create business process models, workflows, etc. 
• Conduct user research, identify features and epics, draft user stories and meet with users to validate and enhance them 
• Works effectively and individually with Technical and Non-Technical team members and customers 
• Learn and apply deep functional and non-functional understanding of NCMEC’s software systems and technical architecture 
• Analyze and de-conflict requirements, data, and information from multiple data sources and decompose into detailed requirements 
• Collaborate with UX/UI designer to create wireframes, mock-ups, and user stories during the usability testing sessions and add/update stories based on user feedback 

EDUCATION AND EXPERIENCE: 

• Bachelor’s degree in Computer Science, Information Systems or related technical field 
• Minimum of 5years of relevant work experience  
• In-depth understanding of Business Process Modeling 
• Business Analysis and/or Agile certifications are highly desirable 

KNOWLEDGE, SKILLS AND ABILITIES 

• Solid understanding of software development life cycle models as well as solid knowledge of both Agile and traditional project and business environments 
• Proven experience in experience in a technical Business Analyst/ Business Process Analyst role 
• Experience with modeling tools such as Visio and requirements management tools such as Jira and Confluence is a plus 
• Experience driving continuous improvement; challenge the status quo and proactively identify gaps and opportunities 
• Ability to handle and maintain the integrity and confidentiality of highly sensitive material and information 
• Disciplined and structured self-starter not requiring significant supervision 
• Have the ability to work well in a team collaborating with developers, customers, project managers, product owners, and quality test analysts 
• Excellent oral and written communications skills and experience interacting with both business and IT individuals at all levels including the executive level 
• In-depth knowledge and understanding of business needs with the ability to establish/maintain high level of customer trust and confidence