System Configuration Specialist

Our Mission: Lutheran Community Services Northwest partners with individuals, families and communities for health, justice and hope.

About Us Lutheran Community Services Northwest is a non-profit human services agency that improves lives of people in communities throughout Washington, Oregon and Idaho. We provide a wide variety of services to adults, adolescents, children, families, schools and communities. We are privileged to touch lives of all ages, cultures and faiths.

Position Summary:

The EHR Configuration Specialist (ECS) is responsible for writing and maintaining reports, building and maintaining clinical forms, and resolving helpdesk tickets within the Electronic Health Record. Additional responsibilities include configuring the system to maximize efficiencies, and implementing changes as defined by clinical and business teams.

Please note: This position is a remote position open to candidates within our 3 state operating area of Oregon, Washington or Idaho

Supervision:

The EHR Configuration Specialist is directly supervised by the Clinical Systems Manager.

Functions and Responsibilities:

• Provide support for clinical users as issues arise
• Responsible for managing Credible Help Desk tickets, either by resolving the request or assigning it to the appropriate person
• Responsible for configuration of EHR (Credible) as directed
• Regularly submit essential State reporting data and communicate errors to clinical teams (including MOTS/ROADS and Washington State reporting)
• Write and maintain custom reports to support billing, clinical, and quality improvement operations and performance outcomes
• Attend regular reporting meetings to stay current on State requirements
• Analyze and interpret complex data sets
• Develop and maintain reports and dashboards
• Collaborate with cross-functional teams to understand data needs
• Perform data validation and quality checks
• Implements changes as defined by the Manager or by business leadership teams
• Works with data team to enhance system efficiencies

Other Skills, Abilities, and Qualifications:

Interpersonal Skills: This position works closely with a variety of technical and non-technical staff. Must have the ability to listen carefully, prioritize concerns, and articulate clearly what is realistic and what is not.  Ability to effectively present information and respond to questions from groups of managers, clients, professionals, and the general public. Ability to make mistakes, communicate with them, and learn from them.

Reasoning Ability: Critical thinking skills are strongly desired, including willingness to investigate and resolve an issue along with determining root cause and proposing plans for future reduction or prevention. Detail-oriented thinkers with an eye for solutions are ideal.

Requirements:

-Bachelor’s degree preferred

-Experience working in Credible (Qualifacts software) preferred. Experience in an Electronic Health Record or electronic database system is required.

-SQL report-writing skills are strongly preferred.

-Behavioral healthcare experience desired.

The Perks: We offer a full benefits package with options for medical, dental, prescription and vision coverage; employer-paid short and long-term disability, as well as life insurance.  Vacation includes up to 2 weeks in the first year.  Up to 2 weeks of Sick leave for you or to take care of your immediate family (based on hours worked). 12 Paid Holidays plus 2 Floating Holidays each year.  A 403(b) Retirement plan, with employer matching after meeting eligibility requirements.  Our Employee Assistance Program (EAP) is designed to help and support you. Staff potentially eligible for Student Loan Forgiveness program as a 501(c) 3 employer.

We thank all candidates in advance for their interest in joining the Lutheran Community Services Northwest team.  Only those selected for an interview will be contacted.

LUTHERAN COMMUNITY SERVICES NORTHWEST IS AN EQUAL OPPORTUNITY EMPLOYER AND COMMITTED TO CULTURAL COMPETENCY.