Associate, Patient Engagement

At MVP Health Care, we’re on a mission to create a healthier future for everyone – which requires innovative thinking and continuous improvement. To achieve this, we’re looking for an Associate, Patient Engagement to join #TeamMVP. If you have a passion for enhancing patient satisfaction and engagement and helping others and this is the opportunity for you.

What’s in it for you:

• Growth opportunities to uplevel your career
• A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team
• Competitive compensation and comprehensive benefits focused on well-being
• An opportunity to shape the future of health care by joining a team recognized as a Best Place to Work For in the NY Capital District, one of the Best Companies to Work For in New York, and an Inclusive Workplace.

Qualifications you’ll bring:

• High school diploma or equivalent required.
• Minimum of 2 years relevant health insurance, medical/behavioral healthcare, call center or claims experience required.
• Excellent client service/telephone skills and ability to deal with stressful phone calls in a calm and diplomatic manner.
• Excellent computer skills including working knowledge of Microsoft Office, Word, Excel, and the internet.
• Familiarity with medical terminology.
• Strong written and verbal communication skills.
• Experience in positions requiring strict adherence to confidentiality.
• Curiosity to foster innovation and pave the way for growth
• Humility to play as a team
• Commitment to being the difference for our customers in every interaction

Your key responsibilities:

• Serve as the first point of contact to members identified for MVP’s Integrated Medical/Behavioral Care Management Programs. Efficient, customer service-oriented telephone interface is paramount.
• Lead efforts to locate and engage new and previously hard-to-engage members. Overcome language and cultural barriers and engage caregivers and/or household members, as applicable.
• Utilize communication skills such as motivational interviewing to gain agreement from members to participate in the onboarding process; persistently forge trusting relationships and engage individuals not readily interested in such activities.
• Conduct brief assessments with the members identified and introduce the program and discuss their availability for clinician follow-up to address their healthcare needs and concerns.
• Use internal and external resources (such as claims, referrals, and pharmacy data) to identify accurate, successful modes of communication with unreachable or hard-to-reach members.
• Provide education to new members regarding Integrated Medical/Behavioral Care Management Programs and the role of the Care Manager.
• Utilize established workflows and collaborate with internal & external stakeholders such as: Member Services, Care Managers, Enrollment, Population Health Managers, Value-Based Care Partners.
• Complete other processes including producing and sending system-generated correspondence to members, contacting physician practices for medical information, and other tasks as assigned by management.
• Appropriately document throughout the assessment process, and schedule additional outreach per process or as assigned. All information regarding the contacts are entered into our care management system.
• Strictly maintain the confidentiality of our member and provider information.
• Contribute to our humble pursuit of excellence by performing various responsibilities that may arise, reflecting our collective goal of enhancing healthcare delivery and being the difference for the customer.

Where you’ll be:

Virtual in NYS

Pay Transparency
MVP Health Care is committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. MVP adheres to pay transparency nondiscrimination principles. Specific employment offers and associated compensation will be extended individually based on several factors, including but not limited to geographic location; relevant experience, education, and training; and the nature of and demand for the role.

We do not request current or historical salary information from candidates. 
 
MVP's Inclusion Statement
At MVP Health Care, we believe creating healthier communities begins with nurturing a healthy workplace. As an organization, we strive to create space for individuals from diverse backgrounds and all walks of life to have a voice and thrive. Our shared curiosity and connectedness make us stronger, and our unique perspectives are catalysts for creativity and collaboration.
 
MVP is an equal opportunity employer and recruits, employs, trains, compensates, and promotes without discrimination based on race, color, creed, national origin, citizenship, ethnicity, ancestry, sex, gender identity, gender expression, religion, age, marital status, personal appearance, sexual orientation, family responsibilities, familial status, physical or mental disability, handicapping condition, medical condition, pregnancy status, predisposing genetic characteristics or information, domestic violence victim status, political affiliation, military or veteran status, Vietnam-era or special disabled Veteran or other legally protected classifications.
 

To support a safe, drug-free workplace, pre-employment criminal background checks and drug testing are part of our hiring process. If you require accommodations during the application process due to a disability, please contact our Talent team at [email protected].