Food and Beverage Supervisor | Hilton Ocala

Title:

F&B Supervisor

Job Description:

To provide leadership for the restaurant and banquets based on business need. This position champions the best service, product and quality and assists in training F&B staff.  This position also requires a “hands-on” approach for all aspects of the front of house areas in the F&B department.  This position will directly report to the F&B manager.

Typical Work Conditions:

Restaurant and Banquets FOH operations

Equipment Used:

Computer, telephone, printer, XN POS, trays, silverware, glassware, linens, dishes, bar equipment

Knowledge/Training:

• A minimum of 3 years of restaurant and/or management experience is required
• High school diploma or equivalent
• Good organizational skills for dealing with diverse duties and staff

Essential Tasks:

• Open availability is a must including days, nights, holidays and whenever needed
• Promote good customer relations and handle customer concerns
• To fill in as needed serving, bartending, covering shifts
• Motivating; monitoring employee performance
• Comply with all health and safety regulations.
• Conduct daily shift line-ups and pre-shift meetings ensuring all employees are to standard
• Know the meaning of suggestive selling and how to implement these ideas into every day practices
• Train staff members when a problem if found how to address it and when
• Perform spot checks on staff members to see that they are using what is provided for them
• Control labor costs without compromising quality standards
• Prepare reports relevant to your department as requested
• To assist as needed and be on the floor monitoring service
• To act as host/hostess when needed managing the floor
• To ensure that side work is completed
• To be available for day/night shifts as assigned by department management
• Develop individual staff members for future advancement