Marketing and Occupancy Manager

Lutheran Social Services of Illinois (LSSI), is a leading not-for-profit organization providing healing, justice and wholeness to people and communities. For over 150 years, LSSI has made a difference in the lives of children and families, and we're still a strong, viable presence in the State of Illinois, continuing that commitment to making a difference.

Benefits and Perks:
LSSI is growing! Come be a part of this rewarding environment, and enjoy the knowledge that you’re helping make a positive difference in the lives of others, as well as these career advantages:

• On Demand Flexible Paydays for earned wages through an app called Dayforce Wallet.
• Competitive salary based upon relevant education, experience and licensure.
• Salary $73,000 to $77,000/Hourly. Marketing position
• Opportunity for advancement.
• Comprehensive benefits package for Full-Time employees includes healthcare insurance, up to 26 days of paid time off per calendar year, 11 paid holidays, sick time, 403(b) plan, Employee Assistance Program, and flexible hours.

The paid training you need to learn, grow, and succeed

ESSENTIAL DUTIES & RESPONSIBILITIES 

• Strengthen the marketing strategy, build community awareness, and educate the community on benefits of supportive living and apartment living at Joshua Arms.
• Assist in the development of new resources, programs, and promotional content to aid in the marketing of the supportive living program/apartment living options.
• Research potential marketing opportunities by means of establishing relationships with stakeholders and developing creative new ideas (within budget parameters) related to attracting applicants and maintaining maximum occupancy in the program.
• Interpret data obtained from aforementioned research and identify the most successful marketing endeavors to increase occupancy and provide management with a written explanation (report) of the meaning of the information received.
• Analyze data, identify patterns, relationships, and draw conclusions which will increase occupancy. This includes, but is not limited to, developing a written marketing strategy which identifies key stakeholders and strategies that will lead / have led to successful move-ins and increase(d) overall occupancy in the program.
• Create opportunities for prospective clients, service providers and other outside sources to tour the facility.
• Responsible for timely and accurate submission of reports, conducting financial interviews, and processing applicant files in accordance with LSSI and HUD procedures.
• Demonstrate professional, positive behavior and carry out responsibilities with integrity, treating clients, families, other LSSI workforce members, and collaborative organizations and/or individual in a dignified, respectful, honest and fair manner.

Additional Functions/Responsibilities:

• Know and communicate the mission and services of the Agency/Program.
• Collaborate with team members to achieve occupancy goals and assist in the development of effective marketing materials and options in accordance with approved Agency procedures.
• Coordinate the Quality Assurance Reporting Marketing and Occupancy Manager Rev. 5/10/2025 JR PRG e & Lutheran Social Services of Illinois
• Perform all other duties and tasks as assigned.

POSITION QUALIFICATIONS

Education: 

• Bachelor’s degree preferred with 5+ years of sales/marketing experience in related field preferred, or commensurate experience.

Professional Licensure/Certifications:

• Must possess the Certified Occupancy Specialist Designation (COS) or willingness to obtain within 2 years of hire.
• Obtain Leasing Agents Licensure with 90 days of hire. 
• Background check clearance required. 

Job Knowledge, Skills & Experienced: 

• Preferred minimum of 5 years of sales/marketing experience in Supportive Living or related field.
• Work independently with little supervision.
• In-depth knowledge of senior housing/supportive living policies and procedures.
• Ability to work with seniors in a confidential manner.
• Strong organizational and marketing skills related to Supportive Living or related field.
• Demonstrated ability to comprehend and follow instructions, perform assigned tasks, maintain an appropriate work pace, perform complex and/or varied tasks, relate to others, make decisions, direct/control plan work, communicate in writing and verbally.
• Excellent organization, presentation and pc/computer skills, including experience using Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint) along with other related software.

OTHER REQUIREMENTS

Driving Requirements:

• Valid driver's license, in good standing for the state of residency required.
• Access to reliable transportation required.

Auto Insurance:

• Valid IL statutory minimum liability insurance coverage, bodily injury and property damage required.

Equipment:

• General office/building equipment including, but not limited to copier, typewriter, fax, postage meter, vacuum, and cell phone.

Working Conditions:

Travel:

• In-office with some field marketing. Local travel is required for the position, approximately 40% of the time. Minimum overnight stays are required for the position, approximately less than 10% of the time.

Environmental Factors:

• Potential exposure to infectious diseases, blood, and/or other bodily fluids.
• Potential exposure to work in Extreme Cold (below 32 F), work in extreme heat (above 100 F); may work outdoors for periods longer than 15 minutes (without shelter),
• Exposure to dust/fumes/steam/chemicals, work around moving machinery, work at heights up to building height.
• Protective Equipment Required, (respirator, mask, earplugs, gloves, eyewear, supportive gear, protective suit).

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, sexual orientation, protected veteran status, pregnancy, any other characteristic protected by law.