Integrated Healthcare Support Specialist

Liberty Resources’ Integrated Health Care is currently seeking an Integrated Healthcare Support Specialist to support our growth and expansion. Integrated Health Care is a collaborative multi-disciplinary team of primary care and mental health professionals, including social workers, marriage and family therapists, licensed mental health counselors, psychiatrists/nurse practitioners and registered nurses. Liberty offers a flexible work environment, work/life balance, and positive team experience.

Our employees have passion around the services they provide and our corporate values of excellence and staff support. We pride ourselves on high quality, integrated, community-based services that meet the evolving needs of our communities. We’re committed to building a diverse workforce that values contributions of all team members and work to recognize cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and how they apply to provision of positive health outcomes.

Liberty Resources is dedicated to providing a wide array of services and supports to help individuals live their best lives. We value service, excellence, and responsibility, seeing opportunity where others see barriers to success. We strive to create and sustain an inclusive environment where everyone feels a strong sense of belonging.

Position Summary:

The Integrated Healthcare Support Specialist will support the behavioral health medical team (RNs, LPNs, Medical Providers) in the provision of safe, efficient person-centered care and behavioral health operations. The Integrated Healthcare Support Specialist will also work closely with the Graduate Nurse Practitioner programs to assist in resident placement, assignment, and completion of their clinical experience.

Job Responsibilities:

Clinical & Administrative Support:

• Collaborate respectfully with providers, clinicians, and clinic staff to support the goals and objectives of Liberty Resources Integrated Health Care Clinic in alignment with established policies and procedures.
• Work under the supervision of the Director of Nursing, Nurse Manager, and Medical Director to carry out medical orders and deliver person-centered care.
• Communicate patient medical concerns to RN/LPN/Designated Nurse Leader, Medical Provider, and/or Medical Director.
• Support continuity of care by coordinating with medical staff across the agency and in the community.
• Obtain insurance prior authorizations when needed.
• Ensure compliance with HIPAA and healthcare regulations.
• Participate actively in staff meetings, training sessions, and ongoing professional development.
• Provide exceptional customer service to patients, families, and visitors.
• Maintain up-to-date CPR certification.
• Assist with uploading and maintaining medical records accurately in the Electronic Medical Record (EMR) system.
• Assist nursing team with managing clinical paperwork including but not limited to managing the nurse fax line reviewing and attaching of records if indicated, assist with school-based paperwork, disability paperwork, etc.

Nurse Practitioner Residency Program Coordination:

• Plan, coordinate, and support activities related to the Nurse Practitioner Residency Program.
• Facilitate growth and ongoing development of the residency program through strategic support.
• Organize resident assignments, manage workloads, and develop work schedules.
• Maintain consistent communication with graduate schools, healthcare providers, and referring institutions.
• Manage program documentation, including records, reports, and presentations.
• Ensure all residents have access to the required clinical systems and educational tools; provide or coordinate training as needed.
• Performs well in a team approach.

Qualifications:

Certified Medical Assistant with current BLS preferred.  Associates-degree in related field with two years of administrative and/or clinical experience in a healthcare setting, mental health population preferred.  Excellent verbal and written communication skills, excellent organization skills.  Ability to effectively use an electronic medical record for all documentation.  Competency with Microsoft Office Suite.  Knowledge of medical terminology and healthcare procedures such as EKGs and phlebotomy.  Must be able to work independently and with flexibility, must be highly motivated. Excellent verbal and written communication skills and computer literacy are required.  Must demonstrate initiative, sound judgment, and an understanding of the issues facing patients engaging in services at Liberty Resources Integrated Health Care.

Hourly Rate: $25.48/hour. 

Liberty Resources is an equal opportunity employer. Liberty Resources offers equal employment opportunities to all persons without regard to race, color, ethnicity, religion, sex, sexual orientation, national origin, age, marital status, physical or mental disability, parental status, housing status, source of income or military status, in accordance with applicable federal, state and local EEO laws. 

Welcome to Wholehearted Health!