Customer Service Coordinator

Pay Range: $22.00 to $25.00 per hour

Shift: 9am to 6pm Mon- Fri

Loomis International’s Customer Service Coordinator must be a reliable, self-motivated, high-energy individual. This position requires a strong work ethic and the ability to function effectively as part of a growing team. Must have a good memory and solid organizational & prioritization skills in order to accomplish and exceed business goals. Candidate must have excellent communication, organizational and interpersonal skills, and enjoy working with people in a fast-paced environment.  This position will report to the Forwarding Manager.

Position Description:

The Customer Service Coordinator is an intermediary who acts on behalf of importers, exporters or other companies or persons, organizing the safe, efficient, and cost-effective transportation of goods. The Customer Service Coordinator must take into account the high value type of goods and the customers’ delivery requirements, The Customer Service Coordinator will arrange the best means of transport, using the services of shipping lines, airlines and road and rail freight operators, as well as our own Loomis Truck Fleet. The Customer Service Coordinator works closely with all Loomis stations to provide efficient and seamless operations.  

Responsibilities will include:

• Investigating and planning the most appropriate route for a shipment, taking account of the valuable or hazardous nature of the goods, cost, transit time and security
• Arranging appropriate packing, taking account of climate, terrain, weight, nature of goods and cost, and the delivery and warehousing of goods at their final destination
• Negotiating contracts, transportation, and handling costs
• Obtaining, checking, and preparing documentation to meet customs and insurance requirements, packing specifications, and compliance with overseas countries’ regulations and fiscal regimes
• Liaising with third parties to move goods (by road, rail, air or sea) in accordance with customer requirements.
• Arranging insurance and assisting the client in the event of a claim
• Arranging payment of freight and other charges or collection of payment on behalf of the client
• Utilising e-commerce, internet technology and satellite systems to enable real-time tracking of goods.
• Maintaining communication and control through all phases of the journey, including the production of management reports and statistical and unit cost analysis
• Acting as consultant in customs matters

Qualifications must include:

• Diploma of International Freight Forwarding or related degree qualification, or:  
• Minimum of 2 years of considerable experience within the freight forwarding/transportation industry.

Benefits

Loomis offers one of the most comprehensive employees benefit packages in the industry, which includes:

• Vacation and Sick Time (PTO) as well as Paid Holidays
• Health & Dental Insurance
• Vision Insurance
• 401(k) Plan
• Basic Life Insurance Plan
• Voluntary Life Insurance Plan
• Flexible Spending and Health Savings Account
• Dependent Care Account
• Industry leading Training and Development