Solution Support Operations Lead I&D

Kadiak, LLC, a Koniag Government Services company, is seeking a Solution Support Operations Lead I&D that has the ability to get and maintain a Public Trust clearance to support Kadiak and our government customer. This is a Remote opportunity. 
 
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Requirements:

• Minimum 5 years project management experience
• Minimum 5 years Federal Government experience
• 7–10+ years in EHR operations, sustainment, or clinical informatics
• Data Analytics & Reporting using tools such as Power BI, SQL, and Tableau
• US citizen with the ability to obtain and maintain a US Government clearance of at least a public trust

Enterprise Issue Resolution and Incident Response:

• Expert knowledge of health information systems, incident response workflows, and ITIL-aligned service management frameworks
• Skill in leading triage, resolution, and root cause analysis of enterprise-wide clinical system incidents, outages, and user-reported errors
• Proven track record of cross-functional leadership across clinical and technical teams
• Ability to maintain and govern a system-wide change request log, ensuring proper documentation, prioritization, and stakeholder communication

Domain and Release Management

• Expert knowledge of EHR domain environments, transport mechanisms, and software lifecycle management within large-scale deployments
• Skill in managing and coordinating complex release schedules, including major version updates, patches, and build migrations
• Ability to plan and execute implementation efforts for new sites, services, or modules with minimal disruption to clinical operations
• Ability to enforce domain governance policies ensuring configuration alignment with regulatory standards and patient safety

Tenant Panel Management:

• Advanced knowledge of EHR configurations and how local care delivery needs influence system design
• Skill in coordinating with clinical leadership and facility stakeholders to support localized workflow adaptation and governance
• Ability to manage and validate local configuration changes in alignment with enterprise standards while preserving facility-specific needs
• Ability to foster engagement, feedback, and adoption at local levels, ensuring EHR effectiveness in diverse operational environments

Preferred Qualifications:

• Master’s degree in Health Informatics, IT, or related field
• 7-10 years hospital or clinic experience
• Experience presenting to large groups or key stakeholders preferred
• Experience with Epic, Cerner, or other major EHR platforms preferred
• PMP, ITIL, or SAFe Agile certifications preferred

Our Equal Employment Opportunity Policy:

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at [email protected] or by calling 703-488-9377 to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352