Technical Product Specialist

Company Profile

80 years and countless innovations later, JCB is the world’s largest privately-owned manufacturer of construction and agricultural equipment. At 22 plants spanning four continents—and countries including the United States, the United Kingdom, India and Brazil—JCB manufactures a range of more than 300 products including Loadall telescopic handlers, backhoe loaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, Access aerial work platforms, rough terrain forklifts, and Fastrac tractors.

JCB people are at the heart of our business and as a family-owned business we answer to our customers, not a group of shareholders. That freedom allows us to concentrate on developing the latest technologies and incorporating them into our equipment. We focus on what our customer needs on the jobsite – a machine that holds up in the toughest environment and increases their productivity.

At JCB, we stand behind our products – and our name.

Position Purpose

The successful candidate will be part of a dynamic team trouble shooting technical concerns.  They will have the ability to work from their own initiative and should have strong communication skills that will enable them to communicate successfully at all levels both within and outside the organization.  This position is based in Savannah.

Major Tasks, Responsibilities & Key Accountabilities

• Identify, quantify and prioritize technical concerns by use of technical reports as they relate to our direct customer network.
• Provide resolutions to potentially complex technical issues, with specific focus towards establishing the root cause.
• Provide 1^st line technical support to field technicians needing assistance when diagnosing and repairing JCB equipment.
• Compile technical, warranty, and fleet availability reports for internal and external distribution.
• Preparation and presentation of ‘Customer Focus’ meetings.
• Working closely with the Business Unit to ensure new products are introduced to the markets to the required customer service and quality standards using the JCB New Product Introduction Process.
• Work with internal field personnel daily to ensure the highest level of customer service is achieved.
• Participate in customer visits, when necessary, to understand and resolve product concerns and keep Business Unit personnel as close to the customer as possible. 

Nature & Scope

Reports to General Service Manager – Direct Sales.

Minimum Qualifications

• Must pass any drug screens, background checks and pre-employment tests as applicable.
• Ability to read hydraulic and electrical schematics 
• Previous employment as a technician on construction equipment

Preferred Qualifications

• Technical Institute graduate in related field
• Five years of technical service or training experience within a related industry

Knowledge, Skills, Abilities & Competencies

• Proficiency with Microsoft Word, Excel, Access and PowerPoint.
• Knowledge of engines & transmissions, electrical and hydraulic systems.
• Ability to take direction well, either written or verbal
• Effective presentation and written communication skills
• Excellent customer service, problem solving and organizational skills
• Ability to be detail oriented and multi-task while maintaining a sense of urgency
• Willingness to travel as required

Job Conditions

• Both office environment and occasionally manufacturing/factory environment
• Subject to noise and temperature changes

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to:

• Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• The employee is occasionally required to stand and walk.
• The employee must frequently lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED.

JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at https://www.jcb.com/en-gb/about/careers.

Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.