Salesmaster Coordinator

Company Profile

80 years and countless innovations later, JCB is the world’s largest privately-owned manufacturer of construction and agricultural equipment. At 22 plants spanning four continents—and countries including the United States, the United Kingdom, India and Brazil—JCB manufactures a range of more than 300 products including Loadall telescopic handlers, backhoe loaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, Access aerial work platforms, rough terrain forklifts, and Fastrac tractors.

JCB people are at the heart of our business and as a family-owned business we answer to our customers, not a group of shareholders. That freedom allows us to concentrate on developing the latest technologies and incorporating them into our equipment. We focus on what our customer needs on the jobsite – a machine that holds up in the toughest environment and increases their productivity.

At JCB, we stand behind our products – and our name.

Position Purpose

The Salesmaster Coordinator will be responsible for managing and optimizing JCB’s CRM systems. They ensure customer data is accurately maintained, updated, and utilized effectively across sales, marketing, and customer service departments. The Salesmaster Coordinator plays an essential role in streamlining customer interactions, improving data quality, and enhancing overall business efficiency.

Major Tasks, Responsibilities & Key Accountabilities

• Data Management: Ensure data integrity within the CRM system by implementing and maintaining data quality standards, performing regular audits, and overseeing data cleansing initiatives.
• System Administration: Manage user accounts, security roles, and access permissions. Configure and customize CRM features to meet business needs and improve user experience.
• Training and Support: Develop and deliver training programs for CRM users across the organization. Provide ongoing support and troubleshooting for CRM-related issues.
• Process Optimization: Using CRM capabilities, identify opportunities to streamline business processes. Implement automation and workflow solutions to increase efficiency.
• Reporting and Analytics: Create and maintain reports and dashboards to provide actionable insights to various stakeholders. Analyze CRM data to identify trends and opportunities for improvement.
• Cross-functional Collaboration: Work closely with sales, marketing, and customer service teams to understand their CRM needs and ensure the system supports their objectives.
• System Integration: Coordinate with IT and other departments to integrate CRM with other business systems, ensuring seamless data flow across the organization.

Minimum Qualifications

• Degree in Business Administration, Information Technology or related field
• 1-2 years in similar role
• Knowledge of CRM systems and related technologies
• Ability to quickly learn and adapt to new software and updates
• Experience in customer service, sales, or marketing
• Strong Technical & Communication Skills

Knowledge, Skills, Abilities & Competencies

• Proficient in Microsoft Office software
• Comfortable in an in-person office environment
• Technical competence is a plus
• Must be customer service oriented, flexible, and have a high energy level
• Must have excellent follow-through skills
• Must have a professional, polished, and sophisticated demeanor and be comfortable in most social settings
• Must be open to domestic and international travel
• Desire and proven ability to learn and grow

Job Conditions

• Both office environment and occasionally manufacturing/factory environment
• Subject to noise and temperature changes

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to:

• Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• The employee is occasionally required to stand and walk.
• The employee must frequently lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED.

JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at https://www.jcb.com/en-gb/about/careers.

Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.