Claims & Returns Processor

Company Profile

80 years and countless innovations later, JCB is the world’s largest privately-owned manufacturer of construction and agricultural equipment. At 22 plants spanning four continents—and countries including the United States, the United Kingdom, India and Brazil—JCB manufactures a range of more than 300 products including Loadall telescopic handlers, backhoe loaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, Access aerial work platforms, rough terrain forklifts, and Fastrac tractors.

JCB people are at the heart of our business and as a family-owned business we answer to our customers, not a group of shareholders. That freedom allows us to concentrate on developing the latest technologies and incorporating them into our equipment. We focus on what our customer needs on the jobsite – a machine that holds up in the toughest environment and increases their productivity.

At JCB, we stand behind our products – and our name.

Position Purpose

Validate and process dealer claims and returns within an allotted timeframe.

Major Tasks, Responsibilities & Key Accountabilities

•         Is the key point of contact for all dealer claims and return requests from the JCB Dealer Network as well as internal and external customers

•          Identifying claims in SAP requiring review and processing

•          Review and validate claims with supporting documentation

•          Interacting with dealers for any required additional information

•          Provides proactive customer support through ongoing review and administration of dealer claims and returns

•          Work with inventory control and JCB North American depots to partner on claim  processing

•          Provides any other customer support required, and performs any other activities necessary to meet and exceed department goals and expectations

Minimum Qualifications

•          Must pass applicable drug screens, background checks and pre-employment tests

•          High school diploma or equivalent

•          Two years’ experience within a manufacturing or dealer environment in a similar industry

Preferred Qualifications

•          Bachelor's degree in business or related field

•          Five years’ experience within a manufacturing or dealer environment in a similar industry

Knowledge, Skills, Abilities & Competencies

• Proficiency with Microsoft Word, Excel, Access and PowerPoint
• Knowledge of SAP, Techweb, JCB Systems
• Effective verbal and written communication skills
• Ability to take direction well and work with minimal supervision
• Prior exposure to equipment parts and pricing
• Parts and Technical acumen a plus
• Up I 0% of the time will be spent in parts warehouse doing parts research

Job Conditions

• Both office environment and occasionally manufacturing/factory environment
• Subject to noise and temperature changes

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to:

• Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• The employee is occasionally required to stand and walk.
• The employee must frequently lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED.

JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at https://www.jcb.com/en-gb/about/careers.

Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.