Quality Specialist

Quality Specialist (Fab and Assembly)

Company Profile

80 years and countless innovations later, JCB is the world’s largest privately-owned manufacturer of construction and agricultural equipment. At 22 plants spanning four continents—and countries including the United States, the United Kingdom, India and Brazil—JCB manufactures a range of more than 300 products including Loadall telescopic handlers, backhoe loaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, Access aerial work platforms, rough terrain forklifts, and Fastrac tractors.

JCB people are at the heart of our business and as a family-owned business we answer to our customers, not a group of shareholders. That freedom allows us to concentrate on developing the latest technologies and incorporating them into our equipment. We focus on what our customer needs on the jobsite – a machine that holds up in the toughest environment and increases their productivity.

At JCB, we stand behind our products – and our name.

Position Purpose

This position supports our external quality metrics for the Savannah manufacturing facility KTO drive down customer defects. This role works closely with the internal quality team and the engineering team to discuss the best ways to close concerns found in the field. This position works closely with the service department on our status on defects and supports the customer focus center with information from warranty data daily.

Nature & Scope

Reports to Quality Manager.

Major Tasks, Responsibilities & Key Accountabilities

• Evaluates warranty claims from the dealer
• Assigns task to investigate claims to closure
• Creates reports on the company status on warranty claims
• Maintains inspection list for the customer focus center
• Determines the best methods for analyzing large, complex data sets
• Other duties as assigned

Minimum Qualifications

• Associate’s degree or higher in relevant field
• 3 years of experience with quality in a manufacturing environment
• Strong analytical and problem-solving skills
• Proficiency in MS office and ERP systems (SAP preferred)
• Keen attention to detail and accuracy
• Excellent interpersonal skills including written and verbal communication skills
• Ability to prioritize and manage multiple projects wile meeting deadlines
• Demonstrated knowledge and implementation of sales reporting processes
• Ability to take direction well and work with minimal supervision

Preferred Qualifications

• Bachelor’s degree
• 5 years of experience with quality in a manufacturing environment

Knowledge, Skills, Abilities & Competencies

• Excellent time management and planning skills
• Effective verbal and written communication skills
• Effective listening skills
• Flexibility with work activities; available for overtime
• Must wear personal protective equipment as required

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to:

• Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• The employee is occasionally required to stand and walk.
• The employee must frequently lift and/or move up to 10 pounds frequently and or move up to 50lbs.
• Must be able to perform continuous, repetitive physical activities. These activities may involve fine movements or large motions.
• Must be able to grasp/pinch small items, reach out and up, and turn wrist.
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

• Must be able to work flexible schedule.

JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED.

JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at https://www.jcb.com/en-gb/about/careers.

Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.