Case Manager

Make a bigger difference

PURPOSE:

Youth Assertive Community Treatment (ACT) services are focused on improving or ameliorating the significant functional impairments and sever symptomatology experienced by youth due to mental illness or serious emotional disturbance. Clinical and rehabilitative interventions are also focused on enhancing family functioning to foster health/wellbeing, stability and re-integration for youth who are returning home after residential treatment or in-patient hospitalization. The Youth ACT Team is a multi-disciplinary team and works together to provide family-driven, youth guided and developmentally appropriate services to comprehensively address the needs of youth within the family, school, medical, behavioral, psychosocial and community domains.

POSITION OVERVIEW:

The Youth ACT Team Clinical Support/Case Manager works as part of a multi-disciplinary team to provide treatment and support services to families and children, ages 10 to 21, who have significant behavioral health needs and who are at risk of entering, or returning home from high end services, such as inpatient settings or residential services. The role involves assessing risk and needs, assisting the child/youth and family in the development of a person-centered care plan, educating child/youth and families members and coordinating other aspects of members' health and community services, linking child/youth and families to community resources. Youth ACT Team Clinical Support/Case Manager provides support to child/youth transiting home, engaging child and family providing highly individualized services focused on clinical treatment, family psychoeducation and skills development. The Clinical Support/Case Manager provides services to youth and families in their homes and communities and collaborates closely with other service providers and systems with which the family interacts. The role will require some evening availability and rotating on-call coverage.

KEY ESSENTIAL FUNCTIONS:

Provide linkages to community resources and supports to help child/youth live in the community, transition home from higher levels of care and meet their personal goals

Responsible for ensuring that services and supports in the educational, vocational and benefit domains are identified and addressed.

Engage and assisting the child/youth and family in defining their desired goals and the action steps by which to achieve them.

Picture 2809, Picture Actively participate and function as part of a multi-disciplinary team providing services, as a unit, to youth and families a minimum of 6 times monthly

Assisting children/youth and families to obtain needed medical, social, psychosocial, educational, financial, vocational, housing and other services

Establish collaborative working relationships and acts as a liaison with community providers, Managed Care Plans, schools, and medical providers

Completes casework documentation and collects and reports data, as required, while adhering to productivity standards

Foster relationship with community providers to ensure that recipients relate to appropriate services as they transition back into the community and to share or collect collateral information.

· Appointment navigation by accompanying to appointments-including but not limited to travel training, reengagement in community care, and ability to needs and barriers to services as well as making appropriate referrals

· Attend and participate in interdisciplinary team meetings and supervisory sessions.

· Monitor, evaluate and record participant progress with respect to care plan goals.

· Attend scheduled Youth ACT Team staff meeting 4 times weekly

· Attend mandatory Youth ACT trainings

· Available to work a flexible schedule in response to participant needs Picture 5297, Picture Perform other related duties as assigned.

CORE COMPETENCIES for the position include:

· Knowledge of mental illness, serious emotional disturbance and substance use disorders. Picture 5299, Picture Critical thinking and problem solving

· Picture 5300, Picture Team player who functions well in a multi-disciplinary team environment

· Picture 5301, Picture Delivers services that are trauma-informed and attend to cultural considerations and incorporate an anti-oppressive lens

· Picture 5302, Picture Proactive in terms of therapeutic interventions, continuous monitoring and engagement efforts

· Commitment to building and strengthening therapeutic and family relationships across all interactions

· Identifies and builds on individual, family and community strengths; empowers youth and families

· Picture 5305, Picture Ability to develop, evaluate, implement and a clinical treatment plan/intervention to meet the needs of individual youth and families with a focus on achievable outcomes Picture 5306, Picture Ability to document assessments, plans and interventions

EDUCATIONAL/TRAINING REQUIRED:

· Bachelor's degree required, or master’s degree preferred.

EXPERIENCE REQUIRED/LANGUAGE PREFERENCE:

· At least one full year of experience working with families and children with Serious Emotionally Disturbed (SED) and/or severe mental, emotional and behavioral impairments.

COMPUTER SKILLS REQUIRED:

· Working knowledge of Microsoft Office, ability to learn electronic health records and other software as required Competency in written, verbal and computational skills to present and document records in accordance with program standards.

VISUAL AND MANUAL DEXIERITY:

WORK ENVIRONMENT/PHYSICAL EFFORT

· Frequent travel throughout the assigned borough (Bronx or Queens); infrequent travel throughout NYC

We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, alienage, citizenship status, age, disability, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.

This applies with respect to recruiting, hiring, placement, promotion, transfer, training, compensation, termination, assignments, benefits, employee activities, access to facilities and programs, and all other terms and condition of employment as well as general treatment during employment.

 We will endeavor to make a reasonable accommodation to the known physical or mental limitations of qualified employees with disabilities, without regard to any protected classifications, unless the accommodation would impose an undue hardship on the operation of our business. Any employees who need assistance to perform their job duties because of a physical or mental condition should contact human resources.