HSI Customer Service Rep

Customer Service Representative – Trailer Products

About Hill & Smith:

Hill & Smith, Inc. is an industry-leading manufacturer of highway safety products, software, and services committed to protecting the traveling public and enhancing infrastructure safety. Headquartered in Columbus, Ohio, we are a member of the HS Roads & Security division of Hill & Smith Holdings PLC, based in Birmingham, England and publicly traded on the London Stock Exchange. Our worldwide Group Purpose is to “Create sustainable infrastructure and safe transport through innovation.”

Hill & Smith, Inc. operates four manufacturing facilities in the US and sells a wide array of transportation safety products around the world.  Our products include roadside safety hardware (steel barriers and attenuators), work zone safety products (arrow boards, message boards, and speed trailers), and ITS smart work zone solutions (roadside data collection equipment and software).

Our purpose is to design and deliver innovative solutions to protect the traveling public and road workers by making transportation safer, smarter, and more sustainable.

Our Core Values:

At Hill & Smith, our values guide everything we do:

• Safety – Safety is everyone’s responsibility.

• Trust and Respect – We build trust through responsible actions and honest relationships. We value everyone and treat people with dignity and professionalism.

• Urgency – We act promptly and with the intention to make things happen efficiently and effectively.

• Collaboration – We work hand in hand to achieve our goals.

• Accountability – Each of us is responsible for our words, our actions, and our results.

• Forward Thinking – We always look ahead and plan for what could happen. We aren’t afraid of taking risks, and we are always willing to learn and grow.

Position Summary:

We are seeking a highly motivated and customer-focused Customer Service Representative to join our Trailer Products Division. This individual will be responsible for providing exceptional support to our customers, managing orders from entry to delivery, and ensuring customer satisfaction through clear communication and effective problem-solving.

Key Responsibilities:

• Serve as the primary point of contact for customers regarding trailer products, including order placement, inquiries, pricing, product availability, delivery scheduling/status, and resolving invoicing issues.
• Assist customers with questions related to Trailer Product equipment.
• Communicate proactively with internal teams (sales, production, and shipping) to ensure timely and complete order fulfillment.
• Maintain comprehensive knowledge of trailer products to assist customers with product selection and technical questions.
• Track and monitor orders to ensure on-time delivery and notify customers of any delays or changes.
• Assist in maintaining accurate customer records, pricing updates, and other administrative duties as required.

Qualifications and Requirements:

• High School Diploma or higher.
• 2+ years of customer service experience in a manufacturing or distribution environment; experience in the trailer or transportation industry is a plus.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook); Excel skills are a must
• Excellent communication and problem-solving skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Team player with a positive attitude and a strong customer-first mindset.
• Technologically savvy – have a working knowledge of information technologies and systems.
• Strong attention to detail and organizational abilities.
• Demonstrates our core values of Urgency, Accountability, and Collaboration.
• People-Oriented – enjoys interacting with people.
• Adaptable/Flexible – enjoys doing work that requires frequent shift in direction.
• Autonomous/Independent – good at working with little direction.
• Good written skills, for creating and updating user manuals and troubleshooting documents.

Working Conditions:

• On-site, Office environment with occasional visits to production areas.
• Standard business hours with occasional overtime as needed to meet customer demands.

What We Offer:

• Competitive compensation
• Health, dental, vision, short & long-term disability, and life insurance options
• 401(k) with company match
• Paid time off and holidays
• Supportive and team-oriented work environment

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.