Program Supervisor - SOMA Rise

3. KEY RESPONSIBILITIES  

Management Responsibilities:  

• Responsible for the facility's overall operations on assigned shifts under the guidance of the Program Director. 
• Lead staff meetings and conduct training as needed to ensure staff are knowledgeable and can perform their duties competently.   
• Manage safety protocols and policies to ensure compliance with operational requirements.   
• Responsible for managing access to all systems and submitting tickets to EPIC team, EHR team or facilities as needed.   
• Guide relationships with SOMA RISE neighbors to ensure good community relations.  
• Coordinate and liaise with primary stakeholders to coordinate bidirectional program referrals and relationships, including local first responders, law enforcement, community-based organizations, local businesses, San Francisco Department of Public Health (SF DPH), and others.  
• Utilize ‘servant leadership’ philosophy and practices when needed to be able to perform all job duties of all program staff.  
• Complete and approve program documentation and assist in connecting our participants to ongoing services, and other issues as they arise.  
• Set trauma-informed, harm reduction tone of program setting.  
• Oversee operational, IT, and facility needs to ensure proper program functioning.  
• Give program tours to community stakeholders under the direction of the Program Director.  
• Collaborate with SF DPH, Health Plans and other HR360 leadership to develop and implement initiatives to grow program reach.  

Administrative/Compliance Responsibilities:   

• Ensure the integrity of documentation and data collection by monitoring reports, matching services between multiple systems, conducting staff training, and conducting internal audits.  

• Provide data-driven reports weekly and monthly on program services to continue increasing program capacity.   

• Respond to audit requests and participate as part of the command post when audits are conducted.   

• Partner with HR360 EHR department to ensure adequacy of internal program IT and EHR resources.   

• Maintain current compliance binders in a secure, accessible location.   

• Responsible for submitting critical incident reports in a timely manner to the appropriate channels  
• Demonstrate healthy COVID transmission prevention behaviors (wearing appropriate PPE and practice physical distancing), observe and monitor participants, and support those participants in meeting their needs in accordance with the program.  

Supervision Responsibilities:   

• Assist in hiring, onboarding, training, and supervising a team of health workers, EMTs, safety navigators and janitorial staff.   

• Manage timesheets and schedules to ensure appropriate coverage to operate each shift safely.  

• Performance manage staff and provide appropriate support to staff when not performing to the fullest ability.  

• Provide consultation and supervision with assigned staff on a regular, on-going basis  
• May provide formal clinical supervision to staff to address secondary trauma and compassion fatigue.  

Training Responsibilities:  

• Conducting training on harm reduction, Narcan use, drug and alcohol, use/intoxication/ withdrawal, customer service, trauma-informed care, team-based care, anti-stigma, crisis management and de-escalation and other related topics. 

QUALIFICATIONS 

Education, Certification, and Experience  

• A High School Diploma or equivalent + 4 years of equivalent work experience + an AOD, BBS or EMT credential. 

OR 

• A bachelor’s degree. 

• A minimum of 5 years of supervisory experience. 
• Data Analytics and reporting experience.  

• Experience mentoring frontline harm reduction staff. 

• 2+ years of direct harm reduction services (e.g., syringe access, drop-in, outreach, health engagement) preferred. 

• Experience in crisis intervention and overdose reversal preferred. 

• Experience mentoring frontline harm reduction staff preferred. 

• Familiarity with community resources and systems of care in San Francisco preferred.