Full Time Kiosk Technician - Southern California

Full Time Field Service Technician – Southern California

Robotics and Digital Solutions (RDS), a Division of The Hillman Group has an opening for a Full Time Kiosk Technician. About 50% of time worked will be spent in the Southern California area where the position is based. Travel can be expected 2 weeks out of the month within the West Region which is basically Denver and West. 

Benefits:

At Hillman, all full-time employees are eligible for health insurance, dental insurance, vision insurance, voluntary accident, critical illness and hospital indemnity plans.  Full-time employees are also eligible for 401K, short-term and long-term disability insurance, company group life insurance and employee stock purchase plan. Full-time employees receive vacation, personal and floating holiday time in addition to eight paid holidays. Eligible for company vehicle or car allowance (depending on territory) and fuel card.  

Job Description:

• Primary contact with our customer locations.
• Restocks kiosks, orders product, cleans, does preventative maintenance, and responds to service and repair dispatches as needed. (Typically taking 1-2 Hrs. per machine x 1-2 times per month)
• The schedule for routine service calls is flexible within the week, however Saturday service is sometimes required (we are a retail company).
• Unscheduled service calls require an ETA within 4 hours and on-site visit within 24 hours.

Responsibilities:

• Re-stock and perform routine service on kiosks as needed (determined by demand at the machine, or schedule).
• Perform on-call repairs or adjustments to the machine when the machine goes out of order.
• Install of machines in the local area.
• Monitor machines in territory daily for issues and contact stores to resolve connectivity or power issues.
• Keep track of inventory for re-stocking machines that are in the Kiosk Tech’s possession.
• Conduct store meetings and interact with store management on a routine basis to ensure a good working relationship with our clients and promote the machine to improve revenue.
• Grow revenue in territory by optimizing machine locations, uptime, product mix, store relationships, etc.

Education & Experience:

• High School Diploma or GED

• The Kiosk tech will have good trouble-shooting skills, mechanical and electro-mechanical skills, and the ability to follow written and oral instructions very carefully.

• Computer literacy, including knowledge of Microsoft Word, Microsoft Excel, and Outlook

• Ability to always represent Hillman professionally

• Ability to work weekends when required

Operational Equipment

• Must have a good driving record with a valid driver's license

• Must have reliable transportation with automobile insurance (mileage reimbursement)

• Must have a reliable smart phone (reimbursed)