Full Time Field Service Technician – Denver Metro Area

Full Time Field Service Technician – Denver Metro Area

Robotics and Digital Solutions (RDS), a Division of The Hillman Group has an opening for a Full Time Kiosk Technician in the Denver Metro Area servicing and repairing accounts and break fix for third party machines.

The territory consists of approximately 90 and 110 kiosks and is a 40 hours per week full-time position Tuesday through Saturday.  Salary is between $57k and $62K per year paid bi-weekly. 

Benefits:

At Hillman, all full-time employees are eligible for health insurance, dental insurance, vision insurance, voluntary accident, critical illness and hospital indemnity plans.  Full-time employees are also eligible for 401K, short-term and long-term disability insurance, company group life insurance and employee stock purchase plan. Full-time employees receive vacation, personal and floating holiday time in addition to eight paid holidays. Eligible for company vehicle or car allowance (depending on territory) and fuel card.  

Job Description:

• Primary contact with our customer locations.
• Restocks kiosks, orders product, cleans, does preventative maintenance, and responds to service and repair dispatches as needed. (Typically taking 1-2 Hrs. per machine x 1-2 times per month)
• The schedule for routine service calls is flexible within the week, however Saturday service is sometimes required (we are a retail company).
• Unscheduled service calls require an ETA within 4 hours and on-site visit within 24 hours.

Responsibilities:

• Re-stock and perform routine service on kiosks as needed (determined by demand at the machine, or schedule).
• Perform on-call repairs or adjustments to the machine when the machine goes out of order.
• Install of machines in the local area.
• Monitor machines in territory daily for issues and contact stores to resolve connectivity or power issues.
• Keep track of inventory for re-stocking machines that are in the Kiosk Tech’s possession.
• Conduct store meetings and interact with store management on a routine basis to ensure a good working relationship with our clients and promote the machine to improve revenue.
• Grow revenue in territory by optimizing machine locations, uptime, product mix, store relationships, etc.

Education & Experience:

• High School Diploma or GED

• The Kiosk tech will have good trouble-shooting skills, mechanical and electro-mechanical skills, and the ability to follow written and oral instructions very carefully.

• Computer literacy, including knowledge of Microsoft Word, Microsoft Excel, and Outlook

• Ability to always represent Hillman professionally

• Ability to work weekends when required

Operational Equipment

• Must have a good driving record with a valid driver's license

• Must have reliable transportation with automobile insurance (mileage reimbursement)

• Must have a reliable snart phone (reimbursed)