PC Technician Level I - Information Systems

POSITION SUMMARY: 

The PC Technician Level I installs, configures, supports, and troubleshoots PC and laptop hardware, software, and peripherals.  The PC Technician Level I also escalates problems to vendors as necessary; maintains a working knowledge of Microsoft Windows operating systems and Microsoft Office; on-site and telephone support for the use of hardware and software; makes sure all support requests are documented completely; responds to all calls that come into the Helpdesk in accordance with departmental procedures. 

QUALIFICATIONS: 

High school diploma or equivalent, required; Knowledge of troubleshooting PC’s in a network environment, required; One to two (1-2) years of prior experience in an IT-related field, preferred.  Valid driver's license and insurance, required. Daytime travel as needed, required.

WORK SCHEDULE: 

Monday – Friday, 8:00A.M. – 5:00P.M., some weekends on call.