Spa - Spa and Wellness Supervisor

LEGACY is a core value that Halekulani lives by to celebrate our cultural history. For over 100 years, the hotel has welcomed visitors to Waikiki Beach, sharing our gracious hospitality, impeccable service, and unparalleled cuisine. Halekulani and Halepuna Waikiki employees live the legacy through the "art of service."

As an integral part of a team, the Spa Supervisor is responsible for continuously looking for ways to exceed the guest’s expectations and provide anticipatory service, according to Halekulani standards.  He or she will oversee all aspects of the spa operations and is responsible for providing gracious and efficient guest service from the point of arrival to the departure. The Spa & Wellness Supervisor must be knowledgeable of the industry and trends, Halekulani and Spa facilities, services and products, hotel events, and surrounding areas.  He or she will monitor all staffing, facility, and supply procedures, as well as maintain open communication with management, employees, associates, and clients.

1. Adhere to Halekulani Health & Safety policies and procedures to ensure a safe and secure work environment
2. Adhere to all Hotel and Spa Policies & Procedures
3. Lead and attend weekly operations briefings and meetings
4. Communicate all goals and appropriate information with spa staff
5. Maintain monthly and weekly staff scheduling
6. Support and supervise the Spa and Wellness staff
7. Assist in staff trainings reinforcing on ‘Guest Experience’ and new hire orientations
8. Reinforce service standards through daily feedback with team and regular evaluations
9. Prepare and submit Retail and Professional purchase requisitions
10. Assist with receiving and restocking inventories
11. Assist with monthly inventory counts
12. Identify potential problem areas and facilitate response action
13. Utilize the hotel systems to monitor the progress and status of all spa maintenance items
14. Evaluate and provide efficient operation of the spa including supplies, inventory levels, and staffing
15. Monitor and balance daily appointments, as well as group reservations, waitlists, and turn-away logs
16. Assist with provider scheduling and ensure adequate availability of appointments
17. Assist in developing and maintaining SOPs and Spa protocols
18. Respond to guest and staff issues in the timely manner
19. Record and submit guest opportunities and all incident reports in a timely manner
20. Maintain positive relations with all Halekulani and Halepuna departments
21. Perform all duties listed for Wellness Advisor as needed
22. Perform all other duties as may be required or assigned

Reports To:         Director of Spa & Wellness

Supervises:        Spa and Wellness Staff (Providers, Coordinators and Advisors)

• High school diploma or equivalent vocational training certificate
• Minimum 2 years training in Spa or Hospitality related industry
• Minimum three years of leadership experience, preferably in spa or health related industry

• Certification in CPR
• Liquor Commission Certification

• Anticipate guest needs and respond promptly
• Extensive knowledge of spa and health industries
• Knowledge of hotel services, local attractions, and activities to respond to guest inquiries accurately
• Communication skills including emotional intelligence
• Must be highly organized and detail-oriented
• Ability to maintain positive guest and staff relations
• Skilled in computer systems and software

The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to lift and carry loads up to 40 pounds

• Ability to stand/walk for up to 8 hours throughout work shift
• Maintain stationary position for up 90 minutes throughout each treatment during work shift
• Ability to perform various movements throughout the work areas

• Indoor, air-conditioned environment
• Outdoor, non-air-conditioned environment
• Exposure to variable temperatures and weather conditions
• Variable noise levels
• Exposure to fumes; dusts; chemicals; and odor hazards with provided PPE

Hotels and Resorts of Halekulani is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.