Recovery Concierge

Green Bay Packers Job Posting

JOB SUMMARY:

This is a part time position. The Recovery Services Concierge is responsible for the day-to-day operations of the Recovery Services department, including checking members and guests into those services, coordinating appointments, upkeep of all modalities, and ensuring a five-star experience. This role ensures the highest quality of service for all members and guests through professional greetings, demonstrations, and extensive knowledge of all recovery services. Additionally, the Recovery Services Concierge focuses on fostering connections among new and existing members, ensuring their engagement and satisfaction.

The role has a direct impact on revenue, member retention, and overall customer service. The Recovery Services Concierge will uphold the Packers Athletic Club’s Mission and Vision.

Job Responsibilities:

Recovery Experience:

• Work the recovery desk to ensure a welcoming, efficient, and organized entry experience for all members and guests.
• Coordinate all scheduling of recovery services.
• Answer all recovery related questions.
• Assist members in utilizing equipment and services and cleaning the space after use.
• Process guest payments for use of the recovery area.

Sales & Promotion:

• Assist in PAC events to provide an outstanding member experience.

Customer Service:

• Ensure the safety and security of the recovery area by discussing all contraindications to services and equipment.

• Assist in opening and closing procedures of the recovery area, depending on shift.
• Assist members with any app related inquiries or scheduling issues.

Other Responsibilities:

• Keep the recovery area of the club clean and free of clutter.
• Establish yourself as an integral team member within the club.
• Other duties as assigned by the General Manager.

Qualifications:

• High School degree or above required.
• 1+ years of experience, including customer service experience. 
• CPR/AED certification required.
• Excellent customer service and promotional skills.
• Strong communication skills.
• Ability to collect and analyze data to make accurate decisions.
• Multi-tasking skills and the ability to learn quickly.
• Conflict resolution skills, handled in a professional manner.
• Proficiency with Microsoft Excel and Word.
• Ability to work a variety of schedules, including weekends and holidays.
• Ability to stand, walk, use hands to handle objects, tools, or controls, reach with hands and arms, and occasionally sit.
• Ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

SUPERVISED BY: Performance and Wellness Manager

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

This job description has been approved by management. This job description is not designed to cover or contain a comprehensive listing, and duties and responsibilities may change at any time with or without notice.

All resumes submitted will be reviewed and selected qualified candidates will be contacted for an interview.