Billing and Customer Service Associate

The Billing and Customer Service Associate ensures all invoicing associated with the contracted work of the department is carried out. The Associate supports Account Receivable efforts by contacting customers to expedite payments, tracks all late payments, escalates correction issues to management and keeps management informed weekly on current monthly generated revenues.

Essential Duties & Responsibilities

1. Generates accurate invoicing in a timely manner.
2. Makes collection calls to customers or vendors with past due payments.
3. Adheres to pricing guidelines established by department.
4. Generates reports for billing and collections as needed.
5. Responds to customer complaints and questions relate to billing in a timely manner.
6. Generates debit/credit memo as needed.
7. Ensures all pricing are accurately set up in system, i.e. Veri-Shred
8. Ensures collection notes are updated.
9. Ensures appropriate paperwork is forwarded to AR in a timely manner, i.e. checks, invoices.
10. Serves as back up for Customer Services support.
11. Ensures all reports pertaining to responsibility are completed on time.
12. Other duties and special projects as assigned.

Education & Experience

• 2 years of billing experience.
• High school diploma or general education degree (GED) required.
• Experience with Accounting software.
• Experience with Microsoft Office Suite (Excel, Word, PowerPoint, MSTeams).
• Shift flexibility and overtime when needed.
• Ability to handle confidential information.
• Ability to work with minimal supervision.

Pre-Employment Testing

• Drug Screen
• Background Check
• Employment Verification
• Live Scan

Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

Goodwill gives preferential consideration to persons with barriers to employment.   Persons with disabilities are encouraged to apply. 

Equal Employment Opportunity

Goodwill is committed to a policy of equal employment opportunity for applicants and employees. 
Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law.  

Nondiscrimination on the Basis of Disabilities

In furtherance of our commitment to end discrimination against qualified disabled individuals, and in accordance with the provisions of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and all regulations properly issued thereunder to protect the rights of qualified disabled persons, it is Goodwill's policy that no program or activity administered by it shall exclude from participation, deny benefits to or subject to discrimination any individual solely by reason of his or her disability.   Equal employment opportunity will be extended to qualified disabled persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination.   We further affirm that we will provide reasonable accommodation to the known physical or mental limitations of an otherwise qualified disabled employee or applicant.  

It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment.  If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department. 
Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability.