Learning Development Program Manager

TITLE: LEARNING DEVELOPMENT PROGRAM MANAGER
STATUS: EXEMPT
REPORTS TO: MANAGER – LEADERSHIP AND DEVELOPMENT PROGRAM MANAGEMENT OFFICE (LED PMO)
DEPARTMENT: LEADERSHIP AND ENTERPRISE DEVELOPMENT
JOB CODE: 11545

PAY RANGE: $83,900.00 - $89,000.00 ANNUALLY

GENERAL DESCRIPTION:

The Learning Development Program Manager leads the design, development, and execution of our organization's learning and development initiatives. They play a key role in identifying training needs, creating engaging learning programs, and ensuring their effective delivery to enhance employee knowledge, skills, and performance.

TASKS, DUTIES, FUNCTIONS:

1. Conduct thorough needs assessments to identify gaps in knowledge, skills, and performance across the organization.
2. Design and develop comprehensive learning programs that align with organizational goals and address identified needs.
3. Apply instructional design principles to create engaging and effective learning materials, ensuring a variety of learning modalities are utilized.
4. Develop and manage curriculum frameworks that guide the structure and content of learning programs.
5. Create a variety of learning assets including interactive eLearning modules, videos, instructor-led courses, facilitator and participant materials, workshops, and job aids.
6. Utilize learning management systems (LMS) and other educational technologies to facilitate program delivery, tracking, and evaluation.
7. Manage all aspects of learning programs, including timelines, resources, and budgets, to ensure successful implementation.
8. Collaborate with subject matter experts, instructors, and other stakeholders to ensure the effectiveness and relevance of learning programs.
9. Analyze learning data and metrics to assess program effectiveness and make data-driven decisions for continuous improvement.
10. Implement change management principles to facilitate the adoption of new learning initiatives within the organization.
11. Develop and manage budgets associated with learning programs, ensuring cost-effectiveness and resource optimization.
12. Commit to continuous improvement by incorporating feedback and adjusting learning programs based on results and changing organizational needs.

PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK:

1. Strong written and verbal skills and the ability to present information positively, professionally, logically, and concisely.
2. Must possess sufficient manual dexterity to skillfully operate a personal computer and other standard office equipment, such as multi-purpose copier and telephone.

ORGANIZATIONAL CONTACTS & RELATIONSHIPS:

1. INTERNAL: All Levels of Staff
2. EXTERNAL: Partner and maintain positive relationships with external vendors and peers in financial institutions.

QUALIFICATIONS:

1. EDUCATION: Bachelor's degree in Education, Instructional Design, Human Resources, or a related field. Master's degree is a plus.
2. EXPERIENCE: A minimum of 5 years’ experience as a Learning Program Manager or in a similar role. Strong understanding of instructional design principles and adult learning theory. Experience with learning management systems (LMS) and other educational technologies.
3. KNOWLEDGE / SKILLS:

• Excellent project management skills with the ability to manage multiple projects simultaneously.
• Expertise in using Articulate products, such as RISE and Storyline, for course creation.
• Proficient with rapid and/or AI video development tools such as Vyond or Powtoons.
• Experience with virtual and in-person facilitation.
• Strong data analysis skills and the ability to use data to inform decision-making.
• Excellent communication and interpersonal skills.
• Ability to collaborate effectively with cross-functional teams.
• Knowledge of relevant laws and regulations pertaining to learning and development.
• Commitment to staying updated on industry trends and best practices in learning and development.

PHYSICAL REQUIREMENTS:

1. 1. Combined sitting, standing, and moving throughout the day performing work-related functions.
   2. Vision in the normal range to accomplish tasks.
   3. Hearing within the normal range required. A device to enhance hearing will be provided if needed.

LICENSES / CERTIFICATIONS:

 #LI-Hybrid

THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THIS EMPLOYEE. HE OR SHE WILL BE REQUIRED TO FOLLOW OTHER INSTRUCTIONS AND TO PERFORM OTHER DUTIES REQUESTED BY HIS OR HER SUPERVISOR THAT ARE WITHIN HIS / HER KNOWLEDGE, SKILL AND ABILITY AS WELL AS HIS / HER MENTAL AND PHYSICAL ABILITIES.

REV. 4/21/2025