Service Teammate Part Time

SERVICE Part Time JOB DESCRIPTION

Role Summary:

Department lead responsible for delivering an awesome customer experience and maintaining amazing department standards. They embody the belief that well trained, warm and friendly teammates will make for joyful customers, increasing loyalty and promoting long term business growth.

 

ACCOUNTABILITIES:

Awesome place to shop:

· Joyful customers – customer survey results above target

· Outstanding product availability – no holes on the shelves!

Awesome place to work:

· Highly engaged teammate who displays the ability to provide exceptional service to every customer

· Clean, safe, organized sales floor, production space and back rooms

Striving for greatness:

· Store sales above plan

BEHAVIORS:

Awesome place to shop:

· Exceeds customer expectations at all times

· Provides outstanding retail execution

· Builds great and lasting customer relationships

Awesome place to work:

· Creates a fun place to work

· Acts as advocate for Service

· Provides feedback to improve ways of working

Striving for greatness:

· Drives improvement in department operations

· Supports the total store and other departments every day

· Sets and achieves high retail standards and challenges others to do the same

RESPONSIBILITIES:

Awesome place to shop:

· Service-oriented and enthusiastic attitude

· Advise customers about products and promote extra sales within the store

· Ensures quality product on the service areas through rotation and quality checks

· Delivers warm, friendly, knowledgeable, accurate and speedy service

Awesome place to work:

· Ensures department organization, safety and cleanliness

· Assist in training new teammates, creating solid teamwork throughout the department

· Works alongside teammates to serve customers and support store back room functions

Striving for greatness:

· Ensures full compliance with all store and company policies and legal regulations

· Masters systems and technologies

· Delivers a high level of performance