Hatch Bank Compliance Manager

*Hybrid Position*

The Consumer Compliance Manager is responsible for identifying, assessing, and managing Consumer Compliance risks for Hatch Bank, which sponsor Fintech lenders. This role will be responsible for overseeing the Bank’s compliance and consumer protection activities related to consumer and commercial card lending, and oversight of Hatch’s Fintech Partners. You will ensure that our organization's operations and procedures meet government and industry compliance standards including UDAAP and Fair Lending. You will research regulations and policies, communicate requirements within Hatch and with our Fintech partners.   Specific responsibilities include consumer compliance risk assessments, policy and procedures development, testing, complaint management and analytics, audit and exam coordination, and ongoing compliance lifecycle oversight, including marketing and product governance. This role also supports business development and onboarding for new fintech partnerships, oversee the development of marketing materials and consumer disclosures, ensure fintech partner audit scope and programs are sufficient to manage the assessed risk.  The Consumer Compliance Officer will manage a small compliance team.

JOB DUTIES AND RESPONSIBILITIES: 

Compliance Testing & Transaction Reviews

• Conduct and document compliance transaction testing ("Lending Reviews") and upload results into Themis or equivalent system.
• Oversee and review first-line monitoring and testing performed by internal business units.

Risk Assessment & Monitoring

• Lead compliance risk assessments for the Bank and its TPRs in the areas of Fair Lending, Identify Theft and Enterprise Compliance Management.
• Monitor and assess emerging risks and regulatory developments with timely reporting to stakeholders.

Complaint Oversight

• Manage regulatory complaint resolution and response for FDIC, DFPI, CFPB and other relevant agencies.
• Oversee complaint procedures and reporting for TPRs and escalate high-risk complaints appropriately.

Marketing & Consumer Protection Governance

• Review and approve all consumer-facing materials including:
  • Marketing content
  • Promissory notes
  • Application flows
  • Adverse Action Notices, Notices of Incompleteness, and counteroffers
  • Pre-qualification/pre-approval offers
• Ensure accuracy and regulatory alignment in use of reason codes and disclosures.
• Approve policies and procedures related to consumer harm mitigation for both the Bank and TPRs.

Vendor & Partner Due Diligence

• Review and approve Bank and TPR vendor due diligence in alignment with regulatory expectations.
• Support initial and ongoing compliance due diligence and oversight of fintech partners.

Audit & Exam Management

• Serve as primary liaison for internal and external audits and regulatory exams in relevant areas.
• Coordinate document requests, interviews, and response drafting.

Leadership & Team Management

• Lead and develop direct reports through 1:1s, performance evaluations, coaching, and professional development planning.
• Align team goals with compliance department objectives and Bank strategy.

Training & Education

• Develop and deliver compliance training programs for the Bank and TPRs as needed.

Fintech Partner Oversight (BaaS Program Responsibilities):

• Collaborate with business development on potential TPR engagements.
• Conduct comprehensive onboarding and ongoing oversight of TPRs, including:
  • Initial due diligence
  • Product and marketing program review
  • Credit and operational risk controls
  • CMS and BSA compliance
  • Technology and information security controls
  • Legal agreements and contractual compliance
• Facilitate product launch readiness, UAT, and regulatory alignment.
• Conduct weekly compliance touchpoints with each TPR.

PHYSICAL AND SENSORY REQUIREMENTS:

While performing the essential functions of this position, the incumbent is subject to sedentary work for extended periods of time. Some mobility to access files and attend meetings is necessary.  The incumbent must be able to operate a computer terminal and office equipment and communicate and exchange information to internal and external customers.

POTENTIAL ON-THE-JOB-RISKS:

• None identified.

EDUCATION, TRAINING AND EXPERIENCE:

• Bachelor’s degree in business, Law, Finance, or related field
• Compliance certification strongly preferred
• Minimum of 8 years of experience in financial services consumer compliance, with emphasis on fintech lending and third-party oversight (BaaS experience)
• Strong understanding of applicable laws and regulations including FDIC, CFPB, Fair Lending, UDAAP, Reg B, Reg Z, and GLBA.
• Proven experience managing regulatory reporting
• Excellent leadership, communication, and organizational skills.
• Experience with tools such as Themis, Salesforce, or similar governance platforms preferred.
• Ability to manage competing priorities in a fast-paced, regulated environment.

Pay Range: $135,000.00 to $165,000.00 per year. Pay range may vary based on skills, experience, and location