Adhesive Sales- Territory Manager

Franklin International, a leading manufacturer of adhesives, coatings, and sealants is currently seeking a Territory Manager in Canada. (Manitoba, Saskatchewan, Alberta, British Columbia). This position is responsible for maintaining existing customers, adding new customers, and growing sales volume and profits in assigned territory.

Fundamental Job Tasks: 

Retains current clients by offering superior customer service.  Works with key customers on the coordination of both current products and new product development.  Aids in the training of customer personnel and new hires.  Maintains good relationships with customers, assists customers with information on general inquiries and requests, problems and complaints, price quotations, status of current orders, etc.  Communicates with customers by periodic personal visits, telephone and correspondence.  Able to defer threats by the competition.  Supports Franklin's vision, values, and reputation for superior technical service. 

Gains new customers by employing effective sales and marketing strategies.  Analyzes potential markets with respect to Franklin capabilities and sales goals.  Convinces prospective customers of the desirability of purchasing from Franklin. Plans activities to achieve penetration into selected market areas.  Establishes Franklin as the high "value-added" supplier of adhesives in the marketplace.  Works with sales manager and lab personnel to develop formulas for prospective customers.  Seeks to gain business from large consumers of caulks & adhesives in assigned territory.  Calls on new customers and new accounts.  Develops and assists in implementation of new adhesive applications and production processes for existing and prospective customers.   Works with the larger Franklin team to ensure customer payment, adequate warehouse inventory and cooperation with sales representatives in other divisions.  Coordinates interaction between corporate staff and customers, encouraging broad divisional understanding and ownership of key accounts in territory.

Preserves Franklin’s long-term financial well-being through appropriate strategic planning.  Suggests and implements pricing (contract pricing, special pricing, etc.) and programs.  Executes price increases when necessary and is able to justify need to customer when asked.  Monitors and minimizes expenses and other incidental costs.  Helps manage product inventory in regional warehouse.  Manages relationships with regional distributors as appropriate.  Develops and implements annual territory plans to reach targeted budget and profit goals; identifies critical success factors that support Divisional and Corporate goals.  Primary decision-maker for return authorizations. 

Seeks to increase customer satisfaction by researching and identifying opportunities to improve products.  Works with marketing, sales, lab and key customers to identify issues and opportunities.   Collects competitive intelligence and industry trends through websites, literature, other sales reps, trade shows, etc.   Attends and represents the division at various trade shows.  Inquires into customers' satisfaction with Franklin's products.  Conducts customer satisfaction survey as needed. Works collectively with customers to generate solutions to production problems.  Keenly observes customer operations and processes to identify problems, opportunities, and concerns.  Provides technical service, product recommendations and trouble-shooting advice to customers. 

Knowledge and Skills:

Bachelor’s degree with one to three years of sales and consulting services experience.  Must possess valid driver license and required insurance.

About Us

Based in Columbus, Ohio, Franklin International is among the largest privately held manufacturers of adhesives and sealants in the United States. We opened in 1935 as the Franklin Glue Company and today are known as Franklin International to reflect our global distribution across 60 countries on six continents around the globe. Our Construction Building Products division provides the Titebond brand of glues, adhesives and sealants for use in woodworking and all facets of residential and commercial construction. Franklin International employs over 400 people in its laboratory, R&D center, sales/marketing offices and manufacturing facility, all located at its corporate headquarters in Columbus, Ohio. We are an American family-owned, U.S.-based company and our products sold in the U.S. are made in America.

Franklin International is proud of our family-friendly atmosphere. We are small enough that people know your name, but big enough to have the resources available to do amazing things within our industry. Our award-winning benefits program includes a wide range of benefits from medical, dental, and vision insurance to more unique options like a free on-site fitness center, nurse health coach, 529 Plan matching, and adoption support. Our average employee tenure is over twelve years; learn more at www.FranklinInternational.com.

Our Vision: To be the most trusted adhesion company in the world.

Other Benefits:

• Medical/dental/vision insurance 
• Life insurance
• On-site fitness center staffed by trainers
• Company paid short term disability
• 401(k) with matching
• 529 savings matching
• Tuition assistance
• Student Loan Repayment Assistance
• Paid Holidays
• Free Franklin Merchandise