Engagement Manager

New York, NY, USA Req #28419
Wednesday, August 6, 2025

Company Overview and Culture 

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 55,000 employees spanning six continents. For more information, visit http://www.exlservice.com.



Company:               EXLService.com, LLC  

Location:                 New York, NY & various unanticipated locations throughout the U.S.

Position Title:         Engagement Manager

 

Job Description:

 

Collaborate with client stakeholders to analyze and synthesize the client data to meet the business objective, reporting dashboard, and descriptive/predictive/prescriptive analytic requirements. Plan project timelines, milestones, and implementation approaches in collaboration with client stakeholders providing timely updates. Establish best practices for project management (AGILE / JIRA / Kanban familiarity), team management and documentation (confluence / slides development). Mentor project managers and other team members for consistent growth within our organization. Develop case studies / slides / white papers highlighting work done by data science teams. Participate in hiring drives and campus recruitment to strengthen and maintain the quality of data science teams. Determine how best to leverage machine learning and advanced analytic methods (Ensemble models, Decision trees and Neural networks; Operations research; Statistical modeling such as multivariate techniques) to support business objectives. Efficiently construct, develop, and implement the models in a variety of modeling tools, achieving highly accurate models. Contribute insights from conclusions of analysis that integrate with initial hypothesis and business objective. Communicate analyses by preparing presentations for and participating in C-level clients. Leverage best practices and industry leading tools and technologies to profile data, develop efficient ingestion, and build semantic data layers. Design data models and solutions for analytical and reporting use cases. Position may work at various and unanticipated worksites throughout the United States. Telecommuting permitted.

 

Job Requirements:

 

Requires Bachelor’s degree, or foreign equivalent, in Math, Data Science, Statistics, Economics, Computer Engineering, or a directly related field Six (6) years of Experience in data science or machine learning. Must have two (2) years of experience in each of the following: SQL; Python; Cloud Environment(s) such as GCP, Snowflake, or Azure; Machine Learning Libraries; Project Management Tools such as JIRA, or Kanban; Computer Vision Libraries; Machine Learning Framework(s)such as Linear Modeling, Non-Linear Modeling using Sklearn or SparkML; Unsupervised Learning; Neural Networks. Employer will also accept a Master’s degree plus five (5) years of experience required in data science or machine learning in lieu of a  Bachelor’s degree plus Six (6) years of experience required in data science or machine learning . Position may work at various and unanticipated worksites throughout the United States.

 

 

40 hours/week, 9:00am-5:00pm, Salary range: $151,000 to $170,000 per year.

 

 

To apply: Send resume and cover letter to [email protected]. Must cite job title and code EXL11 in response. This notice is subject to ExlService.com, LLC's employee referral program.EEO/Minorities/Females/Vets/Disabilities.

 

EEO/Minorities/Females/Vets/Disabilities 

To view our total rewards offered click here —> https://www.exlservice.com/us-careers-and-benefits
 
Base Salary Range Disclaimer: The base salary range represents the low and high end of the EXL base salary range for this position. Actual salaries will vary depending on factors including but not limited to: location and experience. The base salary range listed is just one component of EXL's total compensation package for employees. Other rewards may include bonuses, as well as a Paid Time Off policy, and many region specific benefits. 
 
Please also note that the data shared through the job application will be stored and processed by EXL in accordance with the EXL Privacy Policy. 

Application & Interview Impersonation Warning – Purposely impersonating another individual when applying and / or participating in an interview in order to obtain employment with EXL Service Holdings, Inc. (the “Company”) for yourself or for the other individual is a crime.  We have implemented measures to deter and to uncover such unlawful conduct.  If the Company identifies such fraudulent conduct, it will result in, as applicable, the application being rejected, an offer (if made) being rescinded, or termination of employment as well as possible legal action against the impersonator(s).

EXL may use artificial intelligence to create insights on how your candidate information matches the requirements of the job for which you applied. While AI may be used in the recruiting process, all final decisions in the recruiting and hiring process will be taken by the recruiting and hiring teams after considering a candidate’s full profile. As a candidate, you can choose to opt out of this artificial intelligence screening process. Your decision to opt out will not negatively impact your opportunity for employment with EXL.

Other details

  • Pay Type Salary
Location on Google Maps
  • New York, NY, USA