Training Manager
Company Overview and Culture
EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 55,000 employees spanning six continents. For more information, visit http://www.exlservice.com.
Job Description Summary:
Advanced level position in which the incumbent manages the development and implementation of Commercial Insurance Audit Training materials for EXL new hire and existing Auditors in a manner that is consistent with company policies, procedures, and standards.
Experience:
- At least four to five years of insurance premium auditing experience.
Essential Duties and Responsibilities:
- Responsible for the development, implementation, and delivery of training programs.
- Coordinates scheduling of recurring training programs and plans training events and activities for such programs.
- Manages content and delivery of established training programs, evaluates their effectiveness, and identifies areas of content or delivery for change that will improve the program’s materials and delivery.
- Communicates with management and employees to evaluate the effectiveness of existing training programs in meeting goals and objectives.
- Mentors trainees as per the Ramp plan before they are moved under the respective Area Manager.
- Ensures timely completion of all EXL mandatory compliance trainings.
Required Knowledge, Skills, and Abilities:
- Must have the ability to manage a small training staff, interact with direct reports, and coordinate their activities as needed to fulfill company objectives.
- Must have strong communication skills and the ability to communicate technical, procedural, or theoretical insurance concepts to new hire trainees.
- Ability to organize and implement training regimens, including ongoing interaction and coordination of internal and external personnel to fulfill training objectives.
- Ability to manage the inventory and workload of the Trainee during the Trainee Ramp.
- Ability to multitask and handle time-sensitive urgencies.
- Must have basic knowledge in the use of computers and general office equipment.
- High School Diploma or GED required.
Work Direction Responsibilities:
- Perform coaching and mentoring work direction responsibilities.
- Coordinate and assign work for training staff, monitor project progress, and provide feedback and instruction on staff activities for accuracy and effectiveness.
Formal Education:
- Bachelor’s degree in accounting, business, management, or insurance-related field, or equivalent experience.
- Preferred: PAAS TAP Certification, IIA APA designations should be pursued.
Working Conditions:
Work is performed in varying locations and conditions including:
- EXL Branch and Home Office locations
- Customer locations
- Insured’s work site
- Insured’s agent-broker office
- Hotel environment
Annual Salary: $65K-70K
Physical Requirements:
- Driving: Able to operate a motor vehicle up to 3 hours per day.
- Travel: Travel on public transportation, including but not limited to public airlines, may be required up to 20 percent of the time.
To view our total rewards offered click here —> https://www.exlservice.com/us-careers-and-benefits
Base Salary Range Disclaimer: The base salary range represents the low and high end of the EXL base salary range for this position. Actual salaries will vary depending on factors including but not limited to: location and experience. The base salary range listed is just one component of EXL's total compensation package for employees. Other rewards may include bonuses, as well as a Paid Time Off policy, and many region specific benefits.
Application & Interview Impersonation Warning – Purposely impersonating another individual when applying and / or participating in an interview in order to obtain employment with EXL Service Holdings, Inc. (the “Company”) for yourself or for the other individual is a crime. We have implemented measures to deter and to uncover such unlawful conduct. If the Company identifies such fraudulent conduct, it will result in, as applicable, the application being rejected, an offer (if made) being rescinded, or termination of employment as well as possible legal action against the impersonator(s).
EXL may use artificial intelligence to create insights on how your candidate information matches the requirements of the job for which you applied. While AI may be used in the recruiting process, all final decisions in the recruiting and hiring process will be taken by the recruiting and hiring teams after considering a candidate’s full profile. As a candidate, you can choose to opt out of this artificial intelligence screening process. Your decision to opt out will not negatively impact your opportunity for employment with EXL.
Other details
- Pay Type Salary