Company Overview and Culture 

EXL (NASDAQ: EXLS) is a global analytics and digital solutions company that partners with clients to improve business outcomes and unlock growth. Bringing together deep domain expertise with robust data, powerful analytics, cloud, and AI, we create agile, scalable solutions and execute complex operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media, and retail, among others. Focused on creating value from data for driving faster decision-making and transforming operating models, EXL was founded on the core values of innovation, collaboration, excellence, integrity and respect. Headquartered in New York, our team is over 40,000 strong, with more than 50 offices spanning six continents. For information, visit www.exlservice.com.

For the past 20 years, EXL has worked as a strategic partner and won awards in its approach to helping its clients solve business challenges such as digital transformation, improving customer experience, streamlining business operations, taking products to market faster, improving corporate finance, building models to become compliant more quickly with new regulations, turning volumes of data into business opportunities, creating new channels for growth and better adapting to change. The business operates within four business units: Insurance, Health, Analytics, and Emerging businesses. 

The Business

EXL’s Castle High Value and Risk Control divisions are the nation’s leading residential and commercial insurance survey providers. Castle High Value provides replacement cost estimating and loss prevention services on high value homes for personal lines insurance carriers, and is the recognized leader in the industry. EXL Risk Control evaluates commercial businesses and their operations, documenting underwriting concerns and making recommendations for risk improvement.

EXL delivers industry-leading professionalism, quality and turn-around time, and our innovative solutions help our clients keep ahead of the competition. https://www.exlservice.com/survey-and-risk-control

Why Apply?
· 17 days paid vacation, plus 10 paid holidays

· Competitive pay and benefits, including paid sick leave

· Superb training program

· Work from home

· Flexible Work Hours

· Career advancement opportunities

· Tuition Reimbursement Program

· Excellent culture and team

Pay Details:

· Total compensation for this position is targeted at $14-$15 per hour. The target total compensation consists of a base hourly wage plus performance-based incentive pay. Incentive Pay is driven by productivity, turn-around time and quality, and is not sales-based.

EXL is looking for motivated and self-directed individuals with excellent customer service skills to schedule appraisal appointments with insurance policyholders and help homeowners submit their own

home photos through our ASSIST self-survey product. All interested candidates are encouraged to submit their qualifications.

We provide a robust training program that ensures success and rapid integration with a top-notch team of customer service professionals.

Come join the EXL Survey and Risk Control team!

The Location

· This is a remote position based out of your home office, requiring no travel.

Responsibilities

· Responsible for contacting Policyholders via phone, SMS and email to explain the reason for the required insurance appraisal, building policyholder trust and alleviating any concerns

· Responsible for providing a “concierge” service to Homeowners on our ASSIST products, aiding them with installing our photo-capture app onto their mobile phone, and supporting any technical questions they may have

· Responsible for keeping work order statuses up to date in the system

· Responsible for prioritizing work, meeting deadlines and achieving productivity goals

· Responsible for keeping management posted on any unusual situations, instructions, etc.

Knowledge, Skills, and Abilities Needed

· Excellent communication and customer service skills, technological proficiency, and the drive to exceed client expectations

· Demonstrates high emotional intelligence through good listening and problem-solving skills.

· Ability to organize and prioritize work, meet deadlines, multi-task and handle numerous assignments simultaneously

· Ability to solve problems/technical difficulties with a variety of variables

· Ability to effectively respond to questions from managers, underwriters, agents, and policyholders.

· Strong analytical skills and resourcefulness

· Excellent written and oral communications

· Ability to manage multiple projects at once and handle time sensitive urgencies