Sr. AVP Client Implementation Lead

About the Role:

We are seeking a dynamic and experienced Sr. AVP Client Implementation Lead to lead the onboarding and implementation of new Life & Annuity (L&A) Third-Party Administration (TPA) clients. This role is critical in ensuring a seamless transition for clients into our TPA services and requires a blend of deep insurance domain expertise, operational insight, and exceptional client relationship skills.

As a trusted advisor and strategic partner to our clients, you will provide leadership during onboarding engagements, serve as the a key client interface during implementations, and ensure delivery excellence in alignment with client expectations, business goals, and profitability targets.

Key Responsibilities:

• Client Onboarding & Relationship Management
• Serve as the key point of contact for new L&A TPA clients during onboarding and implementation phases.
• Provide leadership during diligence studies and business requirement gathering for Life and annuity based pursuits.
• Develop strong client relationships, ensuring alignment of expectations, scope, timelines, and success metrics.
• Facilitate executive-level updates, status reviews, and strategic planning sessions.
• Implementation Oversight
• Direct and lead cross-functional teams (operations, IT, compliance, actuarial, etc.) to execute seamless client transitions.
• Create, manage, and oversee detailed project plans, risk mitigation strategies, issue resolution, and change control processes.
• Ensure compliance with all regulatory and contractual requirements throughout onboarding and setup.
• Strategic Enablement
• Act as a client advocate within internal teams to align TPA services with client needs.
• Identify and escalate risks or gaps in readiness, and drive mitigation plans to successful outcomes.
• Support development of standardized onboarding frameworks, tools, and templates to drive efficiency and consistency across implementations.
• Operational Readiness & Transition to BAU
• Coordinate knowledge transfer and ensure readiness of operational teams to support steady-state services.
• Define and manage acceptance criteria for go-live and transition to business-as-usual (BAU) operations.
• Capture lessons learned and lead continuous improvement initiatives for future client onboardings.

Qualifications:

• 10+ years of experience in Life & Annuity insurance operations, with a strong understanding of policy administration, claims, compliance, and customer service.
• 5+ years of client-facing experience in a TPA, BPO, or consulting environment, preferably with exposure to large-scale implementations.
• Proven success leading complex onboarding or transformation programs with cross-functional teams.
• Strong understanding of regulatory and compliance frameworks in the insurance sector.
• Exceptional communication, leadership, and stakeholder management skills.
• Experience with project management methodologies and tools (PMP, Agile, etc. preferred).
• Bachelor's degree in business, insurance, or a related field; advanced degree or industry certification (e.g., LOMA, FLMI) is a plus.

What We Offer:

• A highly visible and impactful role in shaping the client experience in a growing TPA organization
• Competitive compensation and benefits
• A collaborative, mission-driven culture focused on innovation, client outcomes, and operational excellence