Restaurant Host Greeter

Vintners Resort

SUMMARY: Acting as a social ambassador to the guest, this position helps direct the flow of guests and staff to ensure a fine dining pleasure. All minor problems are managed in a timely and effective manner without interruption of guest service. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:  The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned.  Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Greet guests as soon as they approach the host stand with a warm smile and use their name when possible.
• Responsible for seating guests and informing the lead host, which table the guest sat.
• Responsible for removing extra covers from the table and ensuring the table is set for the appropriate amount of cover before seating the guest.
• Always be present at the host and support the lead host.
• Responsible for manning the host stand during the shift.  Confirm reservations in advance and keep constant communication with guest with upcoming reservations.
• Promptly answer phone calls and follow up voice messages.
• Responsible for maintaining the host stand organized and clean.
• Seat guests and inform the lead host for proper tracking in booking system- rotate guests in different server sections for proper service delivery.
• Give verbal notification to the server about guest’s important information.

• Always use professional hospitality verbiage and behavior when interacting with guests.
• Help reset tables when needed during rush hours.
• Maintain good flow of service by managing reservations during the shift.
• Take in room dining orders.
• Communicate with kitchen staff and management of any service mishap.
• Clean all menus and electronic devices after service.
• Store menus in the appropriate cabinet and ensure the right number of menus are available for service.
• Prepare menus for groups.
• Ensure menus are in good condition with complete pages and menu covers.
• Restock Supplies (tea lights, bags, table turners, pens, silverware, etc.)

QUALIFICATIONS:

• Previous experience in a restaurant setting required.

• Basic organizational skills: ability to manage priorities and workflow

• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm

• Excellent customer service skills
• Good judgment with the ability to make timely and sound decisions
• Creative, flexible, and innovative team player

• Professional appearance and demeanor

• Ability to effectively communicate with people at all levels and from various backgrounds internally with staff and externally with guests.

EDUCATION AND/OR EXPERIENCE:                                                    

High School Diploma or GED with two (1) years’ experience in the food and beverage and hospitality industry.

LANGUAGE SKILLS:                                              

Must be able to speak, read, write, and understand the primary language(s) used in the workplace.

COMPUTER SKILLS:                                               

To perform this job successfully, an individual should have knowledge of Microsoft Office products including Excel, Word, and Outlook and Ipad based applications.

CERTIFICATES, LICENSES, REGISTRATIONS:

California Food Handlers Certificate

PHYSICAL/MENTAL REQUIREMENTS:  While performing the duties of this job, the employee is frequently required to do the following:

• Stand and walk for long periods of time.
• Lift and move up to 30 pounds.
• Understand and respond to a diverse population.
•  Coordinate multiple tasks simultaneously.

WORK ENVIRONMENT:

This work environment can be very fast paced with acute attention to detail. Noise levels can rise during peak times. Alcohol related environments sometimes display unacceptable personalities; however this is a VERY upscale environment and unacceptable behavior is dealt with immediately.