Operations Manager

Hyatt Place Pasadena – Operations Manager

Overview:

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

This position will report to the Hotel General Manager. The primary responsibilities for this position will be focused on routine operational tasks and supervising others in their operational assignments. Other duties may be assigned as required by the business and/or training for career advancement. Ensure guest satisfaction and the efficient operation of the hotel by operations in the absence of the General Manager and/or the Manager on Duty. This individual may assist the General Manager by continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction, and development of associates. The Operations Manager may function to support a number of areas at the property including: Housekeeping, Engineering/Maintenance, F&B, and Front Office.

Responsibilities:

• Approach all encounters with guests and employees in an attentive, courteous, and service oriented manner.
• Implement company programs (Hyatt/Ensemble) and manage the operations of the Front Office, F&B, and Housekeeping to ensure compliance of SOPs and to ensure an optimal level of quality service and hospitality are provided to the hotel customers.      
• Comply and ensure adherence to Ensemble and Hyatt brand standards and regulations to encourage safe and efficient hotel operations.
• Comply with certification requirements as applicable for position to include: Food Handlers, Hyatt Human trafficking, and additional training as assigned to follow hotel operations and state requirements.
• As applicable to the hotel ensure the efficient operation of the hotel by supervising and supporting the Engineering, F&B, Front Office, and Housekeeping departments. Work with Department Heads to gain a good understanding of each position and how it affects the operation of the hotel.
• Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction. Follow up on all empowerment successes and opportunities with the appropriate Department Head.
• As applicable to the hotel assist the General Manager with the creation of financial reports as required by the Corporate Office. Meet all Corporate imposed deadlines as well as those imposed by the General Manager.
• Ensure that training in service standards is taking place in each department using the steps to effective training.
• As needed assist the Human Resources Manager in recruiting, hiring, and training for Guest Services based on occupancy
• Participate in weekly Operations meetings to address overall settings.
• Assist in creating a positive team-oriented environment that focuses on the guest through employee development and motivation.
• Complete required corporate training modules and become certified to train those as required.
• Be in the public areas during peak times greeting guests and offering assistance as needed.
• Maintain procedures for handling of the hotel safety specifically with regard to security

Required knowledge, skills and abilities:

Experience:

• 1-2 years management and/or supervisory experience. Hotel experience preferred.
• Excellent oral and written communication skills.
• Excellent organization and time management skills.

Education:

• High School education or equivalent experience.

Skills & Abilities:

• Requires knowledge of discipline specific procedures and services and general knowledge of other departments in the hotel. 
• Requires supervision/management skills.
• Ability to achieve positive guest relations and maximize guest satisfaction.
• Ability to communicate in English. Second language desirable.
• Ability to handle cash and credit transactions. 
• Ability to enforce all company rules and SOPs.
• OPERA experience is desired.

Hours Required:

• 40 to 50 hours over a 5-day period.  Day or evening shift. Flexibility is a must.

Compensation & Benefits

 Manager Exempt, Salaried, Bonus Eligible

Medical benefits including Medical, Dental, & Vision

401K Retirement Plan 

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

DISCLOSURE TO JOB APPLICANTS PURSUANT TO THE CALIFORNIA CONSUMER PRIVACY ACT (CCPA)

As part of your job application and the Company’s evaluation of your candidacy, the Company collects, receives, maintains, and uses the following types of Personal Information about you for the business purposes identified for each category:

If you become employed by the Company, the Company will notify you of additional categories of Personal Information that it collects, receives, and maintains for business purposes.