Eagle Physicians Desktop Support - IT

Location: Administration Office

Join Our Team as a Desktop Support / IT Tech.

Are you a detail oriented and EMR savvy Desktop Support / IT Tech seeking a rewarding and challenging role? Look no further! Eagle Physicians & Associates is on the hunt for a dynamic and self-driven Desktop Support / IT Tech to join our team of dedicated healthcare professionals. We offer a competitive salary and an exceptionally generous benefits package. This is not a remote position.  2 years experience working with EMRs and servicing PCs and Printers is a requirement.

Schedule: Generally, 40 hours per week. Typically M-F, occasional evenings and weekends as needed. 

Join Us and Thrive!

Become part of our enriched and satisfied workforce. Eagle Physicians offers structured bonuses for all support staff hired as a .50 FTE or higher on or after April 1, 2024. Enjoy bonuses of $750 at 6 months, $750 at 12 months, $1,000 at 18 months, and $1,000 at 24 months of employment.

Additional Benefits:

 Paid Maternity/Paternity Leave: After one year of employment and 1,250 hours worked, Eagle provides up to 2 weeks of paid maternity/paternity leave for the birth or adoption of a child, pro-rated based on FTE status.

Influenza Vaccine Requirement: As a condition of employment, an influenza vaccine is required. For any questions, please contact Eagle HR.

Eagle Physicians & Associates is proud to be an Equal Opportunity Employer.

Key Responsibilities:

•    Service and maintain all PCs, laptop printers, and all other peripherals.
•    Maintain current inventory of all Eagle-owned computer equipment and peripherals. 
•    Work within ticketing software to resolve IT related issues in a timely manner.
•    Excellent Customer Service Skills.
•    Work on projects as assigned.
•    Ability to support staff in person and remotely.
•    Assist in implementation of new technology as directed by the IT Committee.
•    Assist other staff as requested.
•    Handle confidential matters concerning Eagle policy and procedure.
•    Exhibit proficiency in the Microsoft Office products: Word, Excel and Outlook, in order to assist end-users.
•    Attends required team meetings.
•    Maintains patient and business confidentiality.
•    Shows respect, courtesy and advocacy in all dealings with all people, including, but not limited to patients, coworkers, and visitors.
•    Displays a positive attitude, and team-oriented spirit, indicated by a willingness to assist where and whenever needed.
•    Writes legibly and with correct grammar and sentence structure.
•    Follows HIPAA guidelines for patient confidentiality, and maintains security of Protected Health Information (PHI)
•    Does not exhibit, divulge, copy or remove the contents of any record or report except to fulfill work assignments.
•    Upholds and exemplifies through daily actions, activities and behaviors Eagle’s Diversity, Equity, and Inclusion Values.
•    Upholds and exemplifies through daily actions, activities and behaviors Eagle’s Vision, Mission and Values:
o    Vision: Eagle Physicians will be seen as the healthcare organization of choice by patients, staff and the community.
o    Mission: Eagle Physicians will provide patient-centered healthcare for our community with a team committed to high-quality, supportive and compassionate care.
o    Values: Integrity, Compassion, Trust, Professionalism and Respect.
•    Performs additional duties as required.