Lifestyle & Wellness Coach NBC-HWC (2p-11p PST Tues-Sat)

The Lifestyle Coach is responsible to  work with members to help people develop tools and skills that will help them make lasting changes in their mindsets and behaviors. Through primarily a text-based chat, coaches regularly meet with their members to assist them in developing attainable goals, offer support and encouragement, track successes and setbacks, and provide resources, tips and strategies to facilitate on-going progress.

Doctor On Demand Lifestyle Coaches are an integral part of each member’s multidisciplinary care team.  Coaches help members reduce stress, improve relationship skills and build life coping skills.  Coaches use clinical and/or coaching experience, good judgment, and protocol to determine if a member needs to be referred to to a higher level of care, such as Therapy and/or Psychiatry, or other internal or external resources. Coaches are a member of our team and will collaborate with other Doctor On Demand  clinical and support staff  to help drive whole person care and health
 
Location:  Remote 

Shift:   2p-11p PST  Tues-Sat

Duties/Responsibilities:

• Responsible for providing individuals with coaching and strategies designed to assist members in better managing life concerns such as stress, relationships, communication and career, etc.

• Excel at empathetic listening, motivational interviewing and building strong rapport through text-based chat 

• Have excellent communication, writing and typing skills (spelling, grammar, syntax)

• Create a sense of caring, openness, and calmness through text-based chat

• Have the ability to relate to others and connect quickly

• Accept and provide referrals to / from other clinical providers and refer members to other available benefits and resources

• Creative and strong critical thinker

• Are comfortable and have demonstrated experience with using multiple technological tools in your day-to-day; you are able to adapt and grow with technological developments quickly

• Are a culturally responsive provider, open to and capable of working with diverse populations

• Are able to remain calm under pressure and multi-task when necessary
   Special projects, initiatives, and other job duties as assigned

Required Skills/Abilities:

• Excellent verbal and written communication skills.

• Excellent interpersonal and customer service skills.

• Excellent organizational skills and attention to detail.

• Excellent time management skills with a proven ability to meet deadlines.

• Proficient with Google Suite or related software.

• Sensitivity to Patient Concerns

• Excellent knowledge of and ability to work with computer systems

• Positive and enthusiastic attitude.

• Ability to manage workload in an independent and remote setting.

Education and Experience:

• NBHWC or ICF Master Level Certification required

• LPN background / license in addition to certification is preferred

• 3+ years experience addressing behavioral health, medical, and life transition challenges with clients.

• Experience working in an electronic health record system or have previous database experience

• Experience with triage and working within a team-based care model in a virtual setting

• Experience with team collaboration and coordination of care with external sources.

• Fluency in Spanish and ability to provide coaching in Spanish is a plus

• Experience working with multi-cultural and variable socioeconomic populations highly desired 

Physical Requirements:

• Ability to remain seated in a stationary position for prolonged periods.

• No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., picking up and computer / laptops) may be required.

• Good manual dexterity required to use common office equipment (e.g., computers, laptop, and mobile devices).

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, Doctor On Demand reserves the right to revise the job or to require that other or different tasks be performed as assigned. All job requirements are subject to possible revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to which will be required in this position, employees may be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an “at-will” basis.