AV and Media Support Technician - NYC

About Diversified:

Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world’s most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.

What to Expect:

At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be.  With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.

As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.

IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.

Job Summary:

We are seeking a highly skilled and hands-on AV and Media Support Technician to support the setup, operation, and ongoing maintenance of audiovisual and media technology systems throughout our client’s enterprise offices in Midtown Manhattan. This role demands deep technical experience with professional-grade AV hardware, video production equipment, and live media environments, with a strong focus on responsive, client-facing service.

What part will you play?

You’ll work directly with executives, media production teams, and internal IT staff to deliver reliable AV experiences across meeting spaces, broadcast studios, and digital signage platforms—while supporting advanced systems from AJA, Barco, Blackmagic Design, Clear-Com, Crestron, Evertz, Netgear, Panasonic (AW-UE150 PTZs), Ross Video, Dante, Shure, and Yamaha consoles.

NOTE - this position is 100% onsite at our customers offices in Midtown Manhattan. 

What You’ll Be Doing:

Break/Fix Troubleshooting & Repairs

• Diagnose and resolve issues with LED video walls, Barco presentation systems, projectors, and high-end production displays.
• Troubleshoot complex signal flow issues across HDMI, SDI, Dante, and fiber infrastructure.
• Support Crestron NVX and Evertz AV routing systems, including matrix switchers and control surfaces.
• Repair, replace, and reconfigure hardware such as AJA converters, Clear-Com comms, and Blackmagic devices.

Control Systems & Networking Support

• Maintain and troubleshoot Crestron control systems, including touch panels, scheduling interfaces, and control scripts.
• Assist in operating and maintaining Evertz broadcast routing, Barco control interfaces, and Ross Video signal processing.
• Work with IT to troubleshoot AV-over-IP systems using Dante, AES67, and Netgear AV switch configurations (VLANs, multicast, QoS).

Preventative Maintenance & System Upkeep

• Perform routine system checks, firmware updates, and configuration backups to maintain high availability.
• Maintain and organize AV racks using best practices for cable management and cooling (Middle Atlantic, APC).
• Assist with video/audio system calibration, DSP configuration, and endpoint diagnostics.

End-User & Executive Support

• Provide real-time, professional support for high-level executive meetings, town halls, and live streams.
• Coordinate with vendors and manufacturers (Crestron, Evertz, Q-SYS, Yamaha, Shure, Panasonic, Biamp) for escalations, RMAs, and warranty service.
• Document all issue resolutions and system adjustments in a ticketing system (e.g., ServiceNow, Zendesk).

Required Skills & Experience:

• 3–5+ years in AV support, broadcast operations, or field engineering, preferably in a corporate or live production environment.
• Strong working knowledge of:
• Crestron NVX, DM and control systems
• Evertz broadcast routing and signal management
• Blackmagic Design switchers, converters, and HyperDecks
• Panasonic UE150 PTZ cameras, Ross Video workflow integration
• Dante audio networking, Yamaha mixers, and Shure wireless systems
• Barco ClickShare and control solutions
• Clear-Com intercom systems
• Proficient in troubleshooting AV/IP systems, signal flow (HDMI, SDI, DisplayPort, fiber), and control surface behavior.
• Familiar with AV network infrastructure including Netgear M4250/M4300 switches, VLANs, IGMP, and multicast distribution.
• Experience supporting and maintaining LED video walls, projection mapping, and digital signage.
• Strong organizational, communication, and customer service skills.
• Able to lift AV gear, climb ladders, and support event setups as needed.

Bonus Skills (Nice to Have):

• Crestron, Dante, or CTS certifications
• Experience supporting live streaming, hybrid meetings, or enterprise virtual events
• Familiarity with video recording and editing tools like AJA Ki Pro, OBS, or vMix

Why You’ll Succeed:

You thrive in a hands-on, high-performance AV environment, take pride in delivering flawless technical execution, and enjoy working closely with end users to ensure seamless events and day-to-day media operations.