Team Lead-Targeted Case Management

JOB SUMMARY:

The Targeted Case Management Team Lead is an integral part of the TCM Program, which provides case management, psychosocial rehabilitation, and community transition planning services to adults with mental health challenges who are chronically homeless and/or recently discharged/released from hospital/jail. Under general supervision of the TCM Program Manager, the TCM Team Lead assists in the daily support of staff and persons served, oversees the administrative management of the Needs & Supported Housing Surveys (NSH), Unified Referral Process (URP), and Georgia Housing Voucher Program (GHVP), demonstrates strong professional judgement, and contributes to the organization and function of the TCM Program.

DUTIES AND RESPONSIBILITIES

The Team Lead:

• Assists with the Needs Supported Housing survey process, as needed, and the Georgia Housing Voucher Program for the agency;
• Carries a reduced caseload and achieves a productivity target of 30 billable hours per month;
• Is a member of and participates in interdisciplinary treatment team meetings;
• Provides on-going support and training for case managers, as identified by Program Manager;
• Completes timely, high-quality documentation for all service contacts including face-to-face and collateral meetings and outreach attempts in accordance with agency/regulatory standards requirements;
• Meets regularly with program manager as a means of enhancing professional growth, reviewing and evaluating the provision of case management services, and attend to required administrative issues;
• Is responsible for making outreach to all clients assigned to caseload a minimum of once weekly;
• Facilitates communication between various agency staff and community providers on behalf of client;
• Communicates effectively with clinicians/agency staff about challenges/concerns with clients;
• Maintains ethical standards and immediately communicates issues of safety and/or client health changes to Program Manager;
• Additional duties as assigned by the Program Manager and/or Director.
  
  

Working Conditions:

Community setting, Monday-Friday 8:15am-5:00pm. May require evening/weekend or adjusted hours due to program and community events; Ability to use a computer, telephone, fax, copy and scanning machine. Must complete/pass agency-sponsored defensive driving course, as well as all other agency-required trainings.

Minimum Qualifications:

Bachelor’s degree in related field (such as counseling, criminal justice, or social work). Two years’ experience in a behavioral health setting providing case management/community support service.  Or combined equivalent education and experience. Demonstration of leadership experience in position or increased duties in current/previous employment. Proficient technology skills to be able to use electronic medical record, computer, telehealth system, and cell phone. Care coordination skills to assist individuals with accessing/linking to additional resources and/or services within the agency and/or community. Must have transportation to and from work, strong interpersonal skills & be a positive team player.