Case Navigator - Winn Way

Claratel Behavioral Health is an innovative, community-based behavioral health and developmental disabilities services organization located in metropolitan Atlanta, Georgia, offering a full range of mental health services, developmental disabilities programs and substance abuse treatment to more than 11,000 citizens annually who are uninsured and underinsured.  As a public, not-for-profit organization, Claratel Behavioral Health operates more than 20 locations in DeKalb County with a diverse workforce of more than 500 direct-care and support staff.
 

Our staff of physicians, nurses, clinicians and support personnel is dedicated to helping our clients and their families recover from these debilitating disabilities and resume productive lives. We strive to provide the highest quality, evidence-based services in the least restrictive settings, and we envision a community in which disabilities no longer limit potential. 

Now Hiring: Case Navigator | Winn Way Mental Health Center 

Make a difference. Support healing. Coordinate care.

Are you passionate about mental health, patient advocacy, and care coordination? Join our dedicated team at Clifton Springs Mental Health Center as a Case Navigator and play a vital role in supporting individuals on their journey to wellness.

Schedule: Full-time, Mon - Fri, 8:15am–5:00pm
Occasional evening/weekend flexibility may be required for community events.

What You’ll Do:

As a Case Navigator, you’ll be a key member of our multi-disciplinary outpatient behavioral health team. You’ll work closely with nursing staff, physician extenders, and psychiatrists to support whole-person care with a focus on healthcare coordination. You’ll help clients access vital primary and specialty healthcare services, track key health indicators, and provide direct support to empower them in managing their mental and physical health.

Key Responsibilities:

• Participate in interdisciplinary treatment team meetings and share observations to support individualized care planning
• Collect client health data (vitals, histories, screening tools) and assist in monitoring wellness indicators
• Provide ongoing support and medical case management based on clients’ treatment plans
• Build strong relationships with healthcare providers to facilitate coordination of care
• Deliver individual skills training to help clients manage symptoms and enhance daily functioning
• Ensure accurate and timely documentation of all service interactions
• Maintain regular outreach to clients and collaborate with internal teams to overcome barriers to care
• Prioritize ethical standards and communicate client concerns or safety issues promptly

What You Bring:

• Bachelor’s degree in a health-related field OR completion of an accredited Medical Assistant program
• Certification by AAMA, ARMA, NCCT, NHA, AMT, or AAH is a plus
• One or more years of experience in a healthcare setting
• Strong technology skills, including EMR systems, telehealth tools, and communication platforms
• Excellent interpersonal and communication skills
• Ability to work independently and as part of a team
• Reliable transportation and willingness to work in a community setting

Why Join Us?

At Winn Way Mental Health Center, we’re more than a clinic—we’re a community. You’ll find a supportive, mission-driven workplace where your contributions truly matter. We offer opportunities for professional development, comprehensive training, and the chance to grow within a compassionate and collaborative environment.

Ready to take the next step in your healthcare career?
Apply now and help transform lives through coordinated, compassionate care.

Thank you so much for your interest in joining our team! Due to the high number of applications we receive, we’ll be reaching out directly to those selected for an interview. We truly appreciate your understanding and wish you the very best in your job search journey.

Claratel is an Equal Employment Opportunity Employer (EOE).

It has been and will continue to be a fundamental policy of Claratel not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital or partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws.  This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff and termination

Claratel Behavioral Health participates in E-Verify (Company ID: 226305)