Central Access Phone Counselor

Claratel Behavioral Health is an innovative, community-based behavioral health and developmental disabilities services organization located in metropolitan Atlanta, Georgia, offering a full range of mental health services, developmental disabilities programs and substance abuse treatment to more than 11,000 citizens annually who are uninsured and underinsured.  As a public, not-for-profit organization, Claratel Behavioral Health operates more than 20 locations in DeKalb County with a diverse workforce of more than 500 direct-care and support staff.
 

Our staff of physicians, nurses, clinicians and support personnel is dedicated to helping our clients and their families recover from these debilitating disabilities and resume productive lives. We strive to provide the highest quality, evidence-based services in the least restrictive settings, and we envision a community in which disabilities no longer limit potential. 

Central Access Clinician - Behavioral Health Crisis & Triage Specialist
FT | Mon – Fri, Alternating shifts: 7:15am–4:00pm or 9:15am–6:00pm

Are you passionate about making a real impact in the lives of individuals facing mental health and substance use challenges? Do you thrive in fast-paced environments where every decision matters?

Claratel Behavioral Health is looking for a Central Access Clinician to join our frontline team of behavioral health heroes. You’ll be the vital first voice of support for individuals in crisis, helping guide them toward the care they need.

What You'll Be Doing:

• Be the calm in the storm—triaging crisis and routine calls with empathy, clinical precision, and care.
• Assess high-risk situations involving suicide, homicide, or life-threatening behavior.
• Match clients to the right level of care using your knowledge of psychiatric symptoms and substance use (ASAM criteria).
• Link clients to our Mobile Crisis Unit and DeKalb Regional Crisis Center (DRCC) when appropriate.
• Manage and update our Central Intake calendar and ensure cases are properly followed up and closed out.
• Collaborate with GCAL and other partners for urgent and emergent response coordination.
• Engage callers with compassion and professionalism, using strong clinical judgment throughout.

What We’re Looking For:

• Master’s Degree in Social Work, Professional Counseling, or a related field.
• Minimum of 2yrs of experience in behavioral health or social services (case management, counseling, call center, etc.).
• Skilled in working with adults experiencing mental health and substance use disorders; familiarity with child/adolescent issues is a plus.
• Strong multi-tasker, computer-savvy, and confident in high-pressure situations.
• Prior behavioral health call center experience highly preferred.

You’ll Succeed If You Are:

• Calm and collected under pressure
• Flexible, professional, and team-oriented
• A compassionate communicator
• Familiar with medical and recovery models of care
• Experienced with co-occurring disorders and diverse populations

Ready to make a difference when it matters most? Apply today

Thank you so much for your interest in joining our team! Due to the high number of applications we receive, we’ll be reaching out directly to those selected for an interview. We truly appreciate your understanding and wish you the very best in your job search journey.

Claratel is an Equal Employment Opportunity Employer (EOE).

It has been and will continue to be a fundamental policy of Claratel not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital or partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws.  This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff and termination

Claratel Behavioral Health participates in E-Verify (Company ID: 226305)