Quality Engineer

Summary:

We are seeking an experienced and hands-on Quality Engineer to join our dynamic operations team in Chadds Ford, PA. This role plays a critical part in ensuring that our custom-built domes and immersive display systems meet the highest standards of quality, safety, and customer satisfaction. As a key team member, you will lead quality inspections, drive root cause investigations, develop and implement process improvements, and collaborate across departments to enhance our Quality Management System. The ideal candidate is detail-oriented, solution-driven, and thrives in a fast-paced, collaborative environment where no two projects are the same. This is a unique opportunity to contribute to the creation of one-of-a-kind immersive experiences seen around the world.

Responsibilities:

Quality Program Development & Execution

• Develop and implement a formal Quality Management System (QMS) from the ground up, designed specifically for custom fabrication.
• Establish comprehensive inspection procedures, including defined sampling plans, measurable tolerances, and pass/fail criteria for components and assemblies.
• Work closely with the Engineering department to integrate QC requirements into existing drawings, BOMs, and documentation without disrupting established workflows.
• Create SOPs, inspection protocols, and work instructions that elevate quality without adding unnecessary complexity or interfering with ongoing manufacturing.
• Perform inspections on incoming materials, in-process components, and final products to ensure adherence to specifications and visual/aesthetic standards.
• Ensure timely execution of detailed non-conformance reports and lead root cause investigations using 5 Whys, Fishbone Diagrams, and Corrective Action Reports (CARs).
• Manage and maintain the RMA and MRB processes, ensuring issues are tracked, resolved, and used as learning tools.
• Support validation testing and final quality checks in collaboration with Project Management and Engineering teams.

Audits, Compliance & Documentation Control

• Plan and conduct internal audits, identifying gaps and driving continuous improvement actions.
• Coordinate supplier audits and material inspections alongside the Supply Chain team, documenting findings and follow-ups.
• Aid supplier chain in Supplier Quality Management.
• Maintain strong document control procedures to ensure version accuracy, traceability, and system-wide compliance.

Continuous Improvement & Culture Building

• Lead and coordinate continuous improvement activities such as: 5S events, Kaizen events, weekly CIP meetings, problem solving, improvement projects, etc.
• Identify and recommend practical process improvements that enhance quality outcomes without adding unnecessary complexity for operational teams.
• Collaborate with cross-functional teams to foster a culture of quality, accountability, and continuous improvement.
• Assist in the development and rollout of training for new quality and safety systems to support successful adoption across departments.

Professional Writing & Reporting

• Develop and improve documentation by working cross-functionally with the team including policies, SOPs, inspection reports, training materials, and corrective actions with clarity, professionalism, and consistency.
• Produce high-quality reports and dashboards that support decision making and highlight trends in quality performance.
• Ensure all written content is audit ready and communicates expectations clearly to stakeholders at all levels.

Experience:

• Bachelor’s degree in mechanical, Industrial, or Manufacturing Engineering (or related field) required.
• 5 to 8 years of experience in a manufacturing environment, with a strong focus on quality engineering and process improvement.
• Demonstrated experience developing quality systems, including authoring formal policies and procedures.
• Lean Manufacturing or Six Sigma certification is required.
• Proficiency in Microsoft Office, especially Excel, Word, and Outlook; experience with ERP and document control systems strongly preferred.
• Exceptional written communication skills, with an ability to produce clear, professional, and audit-ready documentation.
• Strong understanding of quality tools and lean methodologies including 5S, 5 Whys, root cause analysis, and Corrective Action Reports (CARs).
• Ability to read and interpret engineering drawings, CAD models, and technical documentation.
• Familiarity with inspection tools, mechanical tolerances, and dimensional verification methods.
• Proven ability to collaborate across departments and lead quality-related initiatives without disrupting core workflows.
• Comfortable working on the shop floor and engaging directly with fabrication, assembly, and operations teams.
• Experience in custom or project-based manufacturing environments is a plus.
• Willingness to travel routinely to regional manufacturing partners (primarily within a 3-hour radius of Chadds Ford) for inspections, audits, and quality support.