Furniture Coordinator Assistant

What We Need

Corpay is currently looking to hire a Furniture Assistant within our ALE Solutions division. This position falls under our Lodging line of business and is located in St. Charles, IL. In this role, you will be responsible for working seamlessly on a team and as an individual, to maintain the Furniture Book daily and to ensure all activities are completed to the satisfaction of the ALE customer. You will report directly to the Furniture Supervisor and collaborate regularly with vendors.

Role Responsibilities

In this role, you will be responsible for working seamlessly on a team and as an individual, to maintain and track all scheduled furniture activities and to ensure they are completed to the satisfaction of the customer.

• Maintain and build relationships with furniture vendors in conjunction with the Furniture Supervisor leading to the development of new and improved business procedures.
• Ensure the proper coordination and communication with other ALE team members who provide the policyholder with services.
• Order all furniture, appliances, and housewares once order is received from RS.
• Follow up on all orders to confirm they are scheduled with the vendor, notify RS and A/NAM of delivery date.
• Review leases for correct billing prices, delivery fees, and items to be delivered resulting in the entry of FINAL pricing into ACT the day before delivery.
• Check each pre-app to make sure no additional items need to be quoted.
• Update the database regularly with all incoming initial quotes needed on new claims and tasking Coordinators on flies with special circumstances.
• Assisting the Furniture Assistant Team when needed.
• Making the daily Book in ACT and updating it as needed.
• Resolve any problems with the vendor and insured.
• Maintain ACT notes to include all furniture issues.
• Assist with answering all incoming phone calls for the Furniture Department.

• Troubleshoot any issues that arise regarding quality, conditions of delivery and pickups or any other hurdles on behalf of customers with furniture companies and their drivers.
• Submit and arrange transportation requests to the customer and furniture vendor and track responses promptly.
• Monitor and manage multiple files with different, and sometimes conflicting, events happening at the same time in a fast-paced environment.
• Utilize excellent communication and coordination skills to collaborate with others including escalation to the Furniture Supervisor as needed.
• Supply exceptional notetaking and organizational skills to keep track of daily schedules, routes and issues as they occur.

• Maintain ACT Placement Database.
• Other duties as assigned.

Required Skills/Abilities:

• Proficient in Microsoft Office Products.
• ACT database experience a plus.
• Excellent interpersonal communication skills
• High level of professionalism
• Ability to multitask is a must
• Must be available to work some holidays and weekends
• Attention to detail and accuracy are critical skills for this position.

Education and Experience:

• College education preferred.
• Preferred one year of customer service/hospitality experience in a fast-paced environment.

Physical Requirements:

• Ability to concentrate and multi-task in a fast-paced environment.
• Prolonged periods of sitting at a desk, talking on the phone, and working on a computer.

Benefits & Perks

• Medical, Dental & Vision benefits available the 1^st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Our Company & Purpose

Corpay is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses.  Since 2000, Corpay has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, Corpay is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.   

We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people.  These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.

Corpay is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:

• Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
• Empowering our people to share their experiences and ideas through open forums and individual conversations; and
• Valuing each person’s unique perspectives and individual contributions.

Embracing diversity enables our people to “make the difference” as Corpay and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting www.corpay.comor following Corpay on LinkedIn.

Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency      

The position ranges from $16 -$18 an hour. Where a position or applicant may fall in a particular wage range varies depending on a number of factors, including but not limited to skill sets, experience, training, licensure and certifications (if applicable), and other business and organization needs. The disclosed range has not been adjusted for the applicable geographic markets. At Corpay, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case.

#LI-VU1

#INOPS