Hotel Relations Coordinator

What We Need

CORPAY is currently looking to hire a Hotel Relations Coordinator within our ALE Solutions division. This position falls under our Lodging line of business and is located in St. Charles, IL. In this role, you will enhance ALE’s presence in the hotel industry by promoting ALE’s Preferred Partner Program, building relationships with industry contacts, and responding to inquiries about ALE Solutions. You will assist in the implementation of hotel partnership agreements, including database maintenance, rate testing, and issue resolution. You will report directly to the Hotel Resources Manager and regularly collaborate with hotel brands and chains. 

Role Responsibilities

The responsibilities of the role will include:

• Providing excellent customer service to hotel companies by phone, email, and in person

• Promoting ALE’s Preferred Partner Program to hotel industry contacts

• Growing and maintain ALE’s Hotel Resources database and partner contact information

• Modifying/Formatting incoming hotel lists for import into the database

• Verifying that hotels have loaded ALE’s Preferred Rates correctly

• Responding to employee emails related to Hotel Partnerships and Preferred Rates

• Working with hotel industry contacts to resolve day-to-day business issues

• Planning and facilitating successful marketing programs and business meetings

• Assisting with reserving hotel rooms for clients during catastrophic weather events

• Conducting research, creating reports, and developing presentation materials

• Working with local caterers and vendors to plan special marketing events in the office

• Scheduling meetings and phone calls

• Communicating with hotels to request updated contact information

• Performing other duties as assigned

Qualifications & Skills

• High school diploma or equivalent preferred

• 2+ years of related job experience preferred

• Computer proficiency in Microsoft Office Excel, Word, and Outlook

• ACT program experience a plus

• Excellent verbal & written communication skills, be very organized, have strong problem-solving skills, ability to multi task, and be a team player

• Attention to detail and accuracy are critical skills for this position.

• Exhibit strong business acumen and sound judgement

• Able to establish and maintain healthy working relationships among team members in the course of work

• Ability to assist coworkers with tasks

• This position is highly interactive and requires communication on several levels including, but not limited to face to face contact, phone calls, and computer work to promote teamwork and the highest level of customer service

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