Chargeback Manager

What We Need

We are seeking an experienced and strategic Chargeback Manager with a deep understanding of Mastercard chargebacks and dispute resolution, with heavy focus on issuing. This role will oversee chargeback operations, optimize dispute processes, and lead a team in ensuring compliance with Mastercard regulations. The ideal candidate will have experience managing chargebacks, identifying risk trends, and implementing strategies to minimize losses. Additionally, this role requires a strong ability to collaborate with internal teams and external partners to drive process improvements and operational efficiencies. Acquirer chargeback experience is a plus.

How We Work

As a Chargeback Manager, you will be expected to work in an office environment. Corpay will set you up for success by providing:

• Assigned workspace
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Lead and manage chargeback and dispute resolution processes, with a strong focus on Mastercard chargeback rules and regulations.
• Develop and implement strategies to reduce chargeback rates and financial losses.
• Utilize Mastercard Connect to retrieve and analyze dispute data, ensuring compliance and optimizing workflows.
• Oversee a team of chargeback analysts, providing training, guidance, and performance oversight.
• Identify chargeback trends, collaborate with fraud prevention, and risk management teams to mitigate future disputes.
• Develop and maintain comprehensive reporting dashboards to track chargeback volumes, win rates, and operational efficiencies.
• Serve as the subject matter expert (SME) on Mastercard dispute processes and policy changes, ensuring alignment with industry best practices.
• Establish and maintain strong relationships with merchant processors, banks, and external partners to facilitate dispute resolution.
• Drive continuous process improvement initiatives to enhance chargeback operations and dispute handling efficiency.

Qualifications & Skills

• 5+ years of experience in chargeback and dispute management, with a strong emphasis on Mastercard chargebacks.
• Proven experience leading chargeback teams or managing dispute resolution processes.
• In-depth knowledge of Mastercard network rules, regulations, and compliance requirements.
• Proficiency in using Mastercard Connect for dispute resolution and analytics.
• Strong analytical and critical thinking skills, with the ability to interpret complex chargeback data.
• Excellent communication skills, with the ability to present chargeback insights and strategies to senior leadership.
• Experience in financial services, fintech, or merchant acquiring environments and a strong understanding of debit/credit reconciliation.
• Familiarity with chargeback processes across multiple card networks (Visa, Amex, Discover).
• Knowledge of chargeback prevention strategies and fraud mitigation tools.
• Experience implementing automation solutions for dispute resolution.
• Experienced leader with deep expertise in Mastercard chargebacks and a passion for optimizing dispute resolution.
• Ability to work cross-functionally with risk, fraud, finance, and operations teams.

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