Supervisor, Account Management

Supervisor, Account Management

What We Need

Corpay is currently looking to hire a Supervisor, Account Management within our NA Fuel Division, Comdata line of business. This position is located in Nashville, TN. In this role, you will lead a team of Account Managers, ensuring high levels of client satisfaction, operational efficiency, and team productivity. You will serve as a key leader in driving performance, resolving escalations, and fostering cross-functional collaboration to support client success and retention.

How We Work

As a Supervisor, Account Management, Corpay will set you up for success by providing:

• Company-issued equipment + remote access
• Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

Team Leadership & Support

• Providing leadership and guidance to a team of Account Managers, ensuring they are equipped with the tools and training to succeed
• Conducting regular team meetings to review performance, share best practices, and address challenges
• Acting as an escalation point for complex client issues, offering resolution strategies and support

Client Relationship Management

• Overseeing the team’s account portfolio to ensure high client satisfaction and retention
• Collaborating with Account Managers to tailor service delivery strategies to client needs and contractual obligations

Operational Excellence

• Monitoring and managing team productivity and quality, ensuring alignment with company standards
• Analyzing performance data to identify trends, improvement areas, and growth opportunities
• Refining processes to enhance efficiency and effectiveness

Training & Development

• Providing ongoing coaching and development to support team growth and career progression
• Conducting performance evaluations and creating individualized development plans

Cross-Functional Collaboration

• Partnering with Sales, Product Development, and Customer Support to ensure seamless service delivery
• Facilitating communication between Account Managers and other departments to resolve client issues

Innovation & Continuous Improvement

• Identifying and driving process improvements to enhance the client experience
• Contributing to the development and testing of new processes, products, and services

Qualifications & Skills

Experience

• Minimum 6 years in call center or customer service roles, with at least 2 years in a supervisory or leadership position
• Proven success in account or relationship management

Education

• High School diploma or GED required; Bachelor’s Degree or equivalent experience preferred

Technical Skills

• Proficiency in Microsoft Office Suite
• Familiarity with Salesforce or similar CRM systems is a plus

Leadership Skills

• Strong leadership and team management capabilities
• Excellent problem-solving and decision-making skills
• Exceptional communication and interpersonal abilities

Traits We Seek in Our Leadership

• Ownership Mindset: Taking initiative and driving improvements that enhance client experience and business outcomes
• Team Building: Building trust, influencing positively, and communicating clearly
• Hands-On: Willingness to dive into the details and support the team directly
• Business Acumen: Strategic thinking with the ability to execute tactically
• Attention to Detail: Ability to identify and resolve issues beyond surface-level trends
• Intellectual Curiosity: Eagerness to learn and help others grow

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, gender, religion, national origin, disability, age, sexual orientation, gender identity, or any other protected status. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.