Account Manager Financial Institution

What We Need
Corpay is currently looking to hire an Account Manager within our FIU division. This is located in Toronto, Ontario. In this role, you will manage financial institutions. You will be responsible for client retention, cross-sell strategy, partner alignment, and proactive account support. You will report directly to the SVP, Enterprise Management Group, and regularly collaborate with Sales, Compliance, Sales Enablement, and Cross-Border Support teams.

How We Work

As an Account Manager Financial Institution, you will be expected to work in hybrid environment. Corpay will set you up for success by providing:

• Assigned workspace in Toronto, ON.
• Company-issued equipment
• Hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Managing and growing relationships with integrated partners
• Conducting regular business reviews and identifying cross-sell and retention opportunities
• Collaborating with cross-functional teams to ensure timely, compliant partner support
• Understanding client business models and aligning Corpay solutions accordingly
• Proactively assisting in the full client lifecycle and payment process
• Communicating client needs and providing detailed resolutions to internal teams
• Analyzing requests and resolving issues by gathering and evaluating information
• Coordinating internal departments to maintain service levels and meet partner expectations
• Performing customer verification and compliance tasks (e.g., KYC)
• Delivering professional service and resolving obstacles efficiently
• Gathering feedback to improve services, communication, and platform features
• Supporting internal teams with accurate data capture, milestone tracking, and documentation
• Acting as a client advocate to continuously improve the customer experience

Qualifications & Skills

• Managing and growing relationships with integrated partners
• Conducting regular business reviews and identifying cross-sell and retention opportunities
• Collaborating with cross-functional teams to ensure timely, compliant partner support
• Understanding client business models and aligning Corpay solutions accordingly
• Proactively assisting in the full client lifecycle and payment process
• Communicating client needs and providing detailed resolutions to internal teams
• Analyzing requests and resolving issues by gathering and evaluating information
• Coordinating internal departments to maintain service levels and meet partner expectations
• Performing customer verification and compliance tasks (e.g., KYC)
• Delivering professional service and resolving obstacles efficiently
• Gathering feedback to improve services, communication, and platform features
• Supporting internal teams with accurate data capture, milestone tracking, and documentation
• Acting as a client advocate to continuously improve the customer experience
   

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prize

#LI-RG1

#LI-Corpay