Manager, Supplier Outreach

What We Need
Corpay is currently looking to hire a Manager, Supplier Outreach within our Corporate Payables Division. The Vendor Enrollment Manager of Supplier Outreach is charged with partnering with Vendor Enrollment & Implementations leaders to assist in setting the agenda for the Strategic Caller and Caller Governance organizations.  The Manager is charged with executing daily operations, removing obstacles to success and providing guidance for associates to achieve departmental goals.  The position will lead improvements to the team’s processes necessary to maximize enrollments, drive continuous improvement, identify cost savings, realize efficiencies, hire talented leaders and coach excellent performance.  The position will be directly responsible for ensuring maximum enrollment from client calling campaigns, re-campaigns and continuous enrollment efforts.      

How We Work

As a Manager, Supplier Outreach, you will be expected to work in hybrid environment. Corpay will set you up for success by providing:

• Assigned workspace in Brentwood, TN.
• Company-issued equipment
• Hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Directs personnel in operational execution, escalated service issues, internal process improvements and systems improvements.  This position should be focused on talent development.
• Recommend changes and improvements to Vendor Enrollment and Implementations leaders.
• Executes operations plans and special projects related to supplier outreach operations.
• Communicates to the organization and key stakeholders regarding process changes that will impact deliverable timing or quality.
• Operates as the team’s subject matter expert on supplier outreach and educates the business on best practices and standard operating procedures.
• Leads personnel development, identifies and removes barriers to successful operational execution.
• Works with direct reports to develop analytical skills, develop performance improvements, build leadership skills, evangelize continuous improvement and develop leadership depth.
• Responsible for supplier outreach quality.
• Ensures adherence to company policy and procedure.
• Actively tracks and manages team’s performance through data.  Seeks to create a high-performing, well-educated team that understands the value proposition and can continuously seek improvement to processes and approach.

Qualifications & Skills

• Bachelor’s Degree preferred with a minimum of 5-8 years business experience. Experience may be considered in lieu of bachelor’s degree.
• Extensive knowledge of financial services and technology or experience leading large-scale Accounts Payable organizations.
• Extensive customer service experience within an inbound or outbound caller organization.
• Sales experience and sales program development experience preferred.
• Experience building, leading and evaluating team performance.
• Experience hiring, motivating and coaching continuous performance improvement required.
• Data-driven leader who assesses team performance against the caller performance metrics. 
• Zealous pursuit of excellent customer service.
• Adept at short-term and long-term operational planning.
• Advanced knowledge of Supplier Outreach strategies
• React quickly and calmly to resolve customer/vendor issues in a fast-paced environment.
• Define plans that effectively balance the needs of Suppliers with Corpay customers to achieve mutually beneficial business outcomes.
• Excellent personal organization, collaboration skills, and strong oral/written communication skills
• Must be able to manage time effectively and work independently without direct supervision.
• This is a personnel leader role, with ability to develop personnel and effect change through supervisors. 
   

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prize

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