Salesforce Program Manager

As Technical Product Owner for Salesforce IT team, working hand in hand with stakeholders and partners throughout the entire Cloud development lifecycle is key, with a focus on requirements and gathering and storying writing. Along with management of the intake process. The main activities of the role are:

• To define the Product or BAU Backlog and Roadmap for the nominated product(s).
• Set a clear vision and Release Plan for the product(s)

• Constant prioritization of the Backlog based on customer feedback, market changes and business priority
• Define appropriate product Release Date and Content
• Actively manage internal and external partners
• Accept or reject the product teams work results at each Sprint Review meeting
• Provide regular reporting including product scope, schedule and planning

• Works closely with business stakeholders and SMEs to perform analysis including gap analysis on internal systems and processes as well as integrations
• Collaborates with business teams to write user stories and acceptance criteria for new application features and facilitates backlog prioritization sessions.
• Assists with test plan creation and performs testing, as needed.

Key accountabilities and tasks are:

Product Vision and Backlog Management

• Working with the product team to provide clear vision, direction and priority of the Product Backlog
• Manage / Provide the Sprint Schedule
• Coordinate with project managers and application development managers on projects with overlapping impact and scope and identifies risks and mitigation strategies

• Research system issues and works with the technical team to resolve the problem, document the troubleshooting steps, and train support team for future incident handling
• Act as a liaison between departmental end users and end customers, developers, and consultants to facilitate the analysis, design, configuration, testing and maintenance of systems.

Customer Satisfaction

• Provide the team with clear information on whom the current and potential customers are, as well as the how, why, when, and with whom they use the product
• Establish open lines of communication with customers in order to bridge the relationship between IT and customers.
• Ensure team is developing products that meet or exceed end user expectations
• Be on call for urgent issues reported by the business and be the liaison between Business and IT

Product Roadmap

• Develop the product roadmap to deliver the agreed product(s) in line with business strategy and product management
• Communicate the roadmap and technology vision with the Team(s)
• Provide weekly status updates to management on each product across the platforms
• Facilitate knowledge transfer within the team alongside encouraging and mentoring a culture of knowledge exchange

What You Need

• Bachelor’s degree in various fields of study are applicable. Computer Science, Engineering, marketing, project management or equivalent experience
• 5+ experience in a product owner or equivalent role
• Domain knowledge of Sales and Service processes
• Exposure to Salesforce services/products
• Ability to set and balance priorities efficiently.
• Ability to advocate for partners and ensure efficiencies of implementation across departments
• Some knowledge of software development lifecycles (SDLC) and activities.
• A clear ability to manage a range of different personality types in a facilitative and mature manner
• Positive relationship building skills including the ability to relate constructively to all levels of the organization.
• Strong technology background with experience interacting with end users
• Experience in design, testing and deployment of systems
• Excellent analytical and problem-solving skills
• Ability to set priorities and function in a highly dynamic environment

Nice to have

• Salesforce Sales cloud or Administrator certification.