Technical Manager

Job Title:             Technical Manager

FLSA Status:       Exempt - Salaried

Group:                 Regular – Full Time

Department:      Business Development/Engineering

Location:             Hybrid

Job Overview:

The Technical Manager is a technical specialist responsible for the technical product support, quotations, and field execution support for the Dresser-Rand (D-R) aftermarket initiative.

Essential Duties and Responsibilities:

The Technical Manager will be responsible for the following:

Proposal Support

• Visit potential customers and sites and help the sales team qualify and develop a firm proposal for overhauls (pre-bid discussions and site walks) with an emphasis on identifying the proper BOM and site specific or custom parts or site requirements.

Technical Support

• Provides technical expertise, guidance, and specific data to answer field and customer inquiries related to D-R equipment with an emphasis on maintenance and operations.  Supports Ask Cooper function related to D-R equipment.

Field Execution Support

• Serve as customer advocate and field support for D-R projects during execution.

Required Qualifications:

• Bachelor’s degree from an accredited university or college preferred
• Minimum High School diploma or GED from an accredited school or institution with at least 7 years of experience in sales, engineering or commercial proposal development
• Strong knowledge and expertise in D-R engines and compressors
• Ability to develop strong interpersonal relationships with customers
• Strong mechanical aptitude and troubleshooting skills
• Excellent verbal and written communications skills
• Proficient with Microsoft Office Products (Excel, Outlook, PowerPoint, etc.), CRM and SAP
• Commitment to safety, customer service quality and to work in team-oriented environment
• Up to 30% travel may be required

Competencies:

• D-R core product knowledge
• Communication
• Customer-oriented
• Dependable
• Strong teamwork skills
• Results oriented