Hotel Lead Houseperson $28.00 per hour

Commerce Casino & Hotel is seeking a highly motivated and experienced Lead Houseperson to join our dedicated housekeeping team. The Lead Houseperson plays a crucial role in maintaining the cleanliness and appearance of our hotel, ensuring a positive and comfortable experience for our guests. This position requires a proactive individual with a strong work ethic, attention to detail, and the ability to lead by example.

PRIMARY JOB FUNCTIONS

1. Perform thorough deep cleaning of guest rooms, kitchen and public areas, including but not limited to scrubbing floors, cleaning carpets, washing windows, painting and polishing fixtures.

2. Execute specialized cleaning tasks for various surfaces and materials.

3. Conduct routine inspections of assigned areas to ensure adherence to cleanliness standards.

4. Assure cleanliness of guest floor corridors, foyers, stairwells, and public vending areas.

5. Clean and remove spots from corridor walls and doors. Polish and clean mirrors, room numbers on guest room doors, and elevator doors.

6. Vacuum, sweep, and/or mop hallways, stairwells, vending areas, and foyers.

7. Lead and participate in various special projects, such as painting, minor repairs, and furniture moving, as needed to maintain and improve hotel facilities.

8. Providing guidance and training to others on proper cleaning techniques, equipment usage, and adherence to hotel standards, fostering a cohesive and high-performing team.

9. Perform any other job-related duties as assigned.

The duties listed are not set forth for the purpose of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a position title or those to be assigned and performed temporarily outside of an employee’s normal line of work.

QUALIFICATIONS

Work Experience Required: 

• Proven expertise in specialized floor cleaning, including but not limited to marble, hardwood, and carpet surfaces.

• Demonstrated experience with deep cleaning techniques and the ability to maintain high cleanliness standards in commercial or hospitality settings.

Education:

•  None

Other Requirements:    

• Self-starting personality with an even disposition.  
• Maintain a professional appearance and manner at all times. 
• Can communicate well with guests. 
• Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. 
• Ability to effectively deal with internal and external customers using empathy

• Knowledge of chemical cleaning agents and operation of various cleaning equipment. 
• Ability to extend arms, scrub, bend, stoop, and stand and walk public areas for extended periods of time.
• Be able to lift/pull/push up to 50 pounds. Anything over 50 pounds you need to request assistance
• Ability to understand and follow directions and perform job functions under limited supervision.

Customer Satisfaction:

Our customers are what we are about.  One of the keys to a positive guest experience is positive interaction with our staff.  It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances.  Every associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance.  You should be adaptable to changes in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to the Commerce Casino & Hotel.  Every associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

Note: This description excludes non-essential and marginal functions of the position

that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive.  Rather,

they represent the typical elements and criteria considered necessary to perform

the job successfully. Other job-related duties may be assigned by the employee’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the

Company, and in no way creates an employment contract, implied or otherwise; each

employee remains, at all times, an “at will” employee.