Hotel Engineer $22.00 per hour

Commerce Casino is the world’s largest card casino offering more than 200 tables. Established in 1983, the casino values its staff of over 2,500 employees and is proud to be known as “Where the World Comes to Play.” Commerce Casino offers a comprehensive benefits package to include medical, dental, vision, life, flexible spending accounts, 401(k), vacation time, and much more!

PRIMARY JOB FUNCTIONS

1. Troubleshoot and repair hotel malfunctions in mechanical, electrical, and plumbing systems (e.g., heat pumps, HVAC, plumbing, boilers, elevators) and other hotel equipment throughout. Be able to record all your troubleshooting and repairs or replacement with-in our PM (Preventive Maintenance) system.
2. Assist with preventative maintenance and complete report work orders such as replacing ceiling tiles, light bulbs, patching vinyl, etc., to maintain the hotel and keep the product quality standard. 
3. Refurbish furniture and fixtures within guest rooms such as cabinets, tables, chairs, doors windows and counters.  Paint and finish furniture and fixtures if needed.
4. Perform preventative maintenance assignments on a scheduled basis (e.g., "room care") and assist with all I.T (Information Technology) when needed.
5. Respond in a courteous manner to all guest questions, complaints, and or requests to ensure strong guest satisfaction.
6. Communicate with Casino Engineering and all Hotel department heads to become aware of maintenance needs and ensure timely response to internal requests.
7. Service the hotel's pool, including adjusting chemicals and cleaning filters; completing maintenance request forms and recording logs.
8. Comply with attendance rules and be available to work on a regular basis.
9. Perform any other job-related duties as assigned.

The duties listed are not set forth for the purposes of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a position title or those to be assigned and performed temporarily outside of an employee’s normal line of work.

SUMMARY OF QUALIFICATIONS

Work Experience Required: Minimum 3 years’ experience in hotel operations or other commensurate experience. 

Education: Degree in Mechanical, Electrical, Plumbing, or equivalent combination of education and work experience.  

Other Skills and Abilities: 

• Must have the ability to communicate in English. 
• Self-starting personality with an even disposition. 
• Always maintain a professional appearance and manner.     
• Can communicate well with guests.  Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. 
• Knowledge of the travel industry, current market trends and economic factors. 
• Extensive skill in MEP (mechanical/electrical/plumbing). 
• Ability to access, understand and accurately input information using a moderately complex computer system. 
• Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy to diffuse anger, collect accurate information and resolve conflicts. 
• Ability to stand and move throughout the hotel property and continuously perform essential job functions.

Performance Standards:

Customer Satisfaction:  Our customers are what we are about.  One of the keys to a positive guest experience is positive interaction with Commerce employees.  It is essential that you always remain professional, and that you treat all guests and employees with courtesy and respect, under all circumstances.  Every Commerce employee is a guest relations ambassador, every working minute of every day. We strive to complete our GOLDEN CIRCLE culture on every conversation we have with both our internal guests (team members) and external guests (our customers)

Work Habits:  In order to maintain a positive guest and employee experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality, and attendance.  You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, can solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:  The safety and security of our guests and employees is of utmost importance to Commerce.  Every Commerce employee should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

Note:  This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties.  Furthermore, the specific examples in each section are not intended to be all-inclusive.  Rather, they represent the typical elements and criteria considered necessary to perform the job successfully.  Other job-related duties may be assigned by the employee’s supervisor.