Concordia Visiting Nurses is a Medicare-certified, state licensed, Medicaid approved home health agency operating in nine Western Pennsylvania counties. For well over a decade, Concordia Visiting Nurses has provided high-quality skilled nursing, palliative care, and a variety of therapy services to our patients. Our goal is to deliver quality home health services, in good faith, to those who entrust themselves to our care and to minister to the unique needs of each individual with respect, dignity, and compassion. We strive to hire excellent people at Concordia - and keep them as well!

Concordia Visiting Nurses has a great full-time opportunity at our Valencia office location. We are seeking to hire a Supervisor Patient Access. This position comes with an extensive benefits package.

The Supervisor Patient Access oversees the day-to-day operations of the Intake Team.  The Supervisor Patient Access is responsible for managing workflow and for ensuring that the Intake Team meets all internal requirements for timely processing, follow up, and collaboration.   

WHY SHOULD YOU APPLY for the Supervisor Patient Access position?

• Excellent growth and advancement opportunities
• Education Assistance Programs (Tuition Reimbursement/Fully-Paid Tuition - your choice!)
• Top Benefits
• Unparalleled 403(b) Retirement Savings Plan
• Generous paid-time off

Qualifications for the Supervisor Patient Access:

• Proficient with a personal computer and with Microsoft Word and Excel programs
• Excellent organizational skills with attention to detail
• Positive communication and interpersonal skills
• Ability to prioritize and organize daily work responsibilities Prior experience in workforce scheduling and/or data entry recommended.
• Associate’s degree in healthcare (or a related field of study) or a Licensed Practical Nurse (LPN) designation or relevant experience. 

 DUTIES AND RESPONSIBILITIES for the Supervisor Patient Access:

• Supervises day to day operations of Intake and Insurance Verification teams
• Assists with the clerical duties associated with referrals
• Handles escalated customer calls
• Works closely with department supervisors and managers for process improvement
• Enters the patient demographic information into the database
• Communicates all therapy referrals to appropriate groups or individuals
• Assists in statistical data gathering
• Prepares weekly referral report
• Verifies patient insurance, as needed
• Researches concerns/issues in a timely manner Performs one on one training for team members upon hire and at regular intervals to ensure that work performance and customer service standards are being met
• Conducts annual performance evaluations of all direct reports
• Responsible for payroll and approval of time sheets and assists with leave of absence tracking
• Creates and maintains monthly employee schedules and daily task assignments Responsible for progressive disciplinary and counseling for employees, as needed
• Documents and teaches new processes, as developed
• Assists with the implementation of new technology for Intake and Insurance Verification teams

Benefits:

Health/Dental/Vision Insurance

Workplace Wellness

403(b) Retirement Plan

Paid Life Insurance Policy

Direct Deposit

Tuition Reimbursement Program

Vacation/PTO

Paid Holidays

Competitive Wages

Referral Program

Seniority/Appreciation Bonuses

Funeral Leave

Voluntary Benefits

Employee Assistance Program

EOE

Benefits and Wages may vary based on location. 

Minimum hours worked per week/status may be required for certain benefit eligibility.