Medical Scheduler - Baden

Concordia Visiting Nurses is a Medicare-certified, state licensed, Medicaid approved home health agency operating in nine Western Pennsylvania counties. For well over a decade, Concordia Visiting Nurses has provided high-quality skilled nursing, palliative care, and a variety of therapy services to our patients. Our goal is to deliver quality home health services, in good faith, to those who entrust themselves to our care and to minister to the unique needs of each individual with respect, dignity, and compassion. We strive to hire excellent people at Concordia - and keep them as well!

POSITION SUMMARY

The Scheduling Assistant is responsible for assisting the Scheduling Supervisor in the daily operations of the agency’s on-going scheduling functions.

QUALIFICATIONS

• Computer skills:  Word and Excel spreadsheets
• Excellent organizational skills with attention to detail
• Good communication and interpersonal skills
• Ability to prioritize and organize daily workload
• High School education required

DUTIES AND RESPONSIBILITIES

1. Creates yearly model calendars for staff in the computer.
2. Verifies schedules provided by clinicians with computer-generated schedules and makes changes accordingly.
3. Verifies and changes recent visits to ensure staff does not overlook patient recertification.
4. Ensures frequencies written by clinician’s match visit patterns; contacts clinicians when corrections need to occur.
5. Reassigns patients to covering clinicians during periods of vacations and other absences.
6. Edits visits when computer glitches occur.
7. Schedules Telehealth installations and removals.
8. Handles general inquiries from staff and patients, whether received by telephone, e-mail, or in person.
9. Identifies problems/concerns with patients and staff and reports them appropriately.
10. Communicates all changes in the daily schedule to the appropriate supervisor and/or staff member.

Communications

1. Obtains and delivers information to others by computer, phone, fax, written reports, letters and in person.
2. Interacts with field staff, patients, families, physicians, other health disciplines, agencies, insurance companies, hospitals, labs, employers, government agencies and representatives as necessary.

Professional Standards

1. Maintains a professional standard of conduct projecting a positive image of the agency at all times.
2. Complies with risk management practices.
3. Maintains confidentiality of patient/staff information.

Corporate Compliance

Concordia Visiting Nurses President/CEO, Chief Financial Officer, Chief Operating Officer/Clinical Director, Managers, Supervisors and employees all advocate the highest standards in ethical behavior, quality service, fair dealing and accuracy in all dealings conducted by Concordia Visiting Nurses.  Each employee must understand these standards in every area related to the employee’s work.  The goal of Concordia Visiting Nurses is to operate at the highest level of quality in all service areas.  Each employee has a duty to report compliance concerns, significant legal risk questions, fraud, abuse, suspected, or actual misconduct to a supervisor/manager or to the Corporate Compliance Officer.

PHYSICAL ACTIVITIES REQUIRED TO CARRY OUT POSITION

Reaching/Turning/Twisting

Must be able to reach above shoulders, reach below the hip area, stoop, bend knees, kneel onto knees and climb on a footstool.

Repetitive Motion

Ability to sit for 90% of the work day.  Ability to see paperwork. Use telephone (amplification or special equipment possible), lift fifteen to twenty-five (15-25) pounds, use the computer/typewriter keyboard, open and close drawers for filing.

SENSORY ABILITIES

Verbal

Must be able to clearly speak English to communicate.  Must also be able to communicate with professionals involved in patient care.

Auditory

Hearing level or accommodation sufficient to use telephone and to communicate with staff, consumers, families, physicians and other professionals.

Visual

Must be able to see to complete/review required documentation and to use the personal computer.  Depth perception is required for all fine tasks.

Benefits:

Health/Dental/Vision Insurance

Workplace Wellness

403(b) Retirement Plan

Paid Life Insurance Policy

Direct Deposit

Tuition Reimbursement Program

Vacation/PTO

Paid Holidays

Competitive Wages

Referral Program

Seniority/Appreciation Bonuses

Funeral Leave

Voluntary Benefits

Employee Assistance Program

EOE

Benefits and Wages may vary based on location. 

Minimum hours worked per week/status may be required for certain benefit eligibility.